Host

Kolter Hospitality, LLC.; Fort Lauderdale (FL); On-site; USD 28,000 - 42,000; Full time

Job summary

Kolter Hospitality, LLC. in Fort Lauderdale is seeking a friendly Host to welcome guests as they enter the restaurant and guide them to seats with attentive, courteous service. You will manage reservations and waitlists reflecting availability, escort guests to seats, and answer phones with a professional demeanor.

Knowledge of menus and specials is required to assist guests effectively. Additionally, you will buss tables between courses, support the food and beverage team, handle guest

Qualifications

• Greet guests with a warm welcome and provide courteous service.
• Assist guests with reservations and waitlists reflecting availability.
• Gently escort guests to seats and notify servers.
• Answer phones in a courteous and timely manner.
• Knowledge of menus and any applicable specials.
• Buss tables and support food/beverage team as needed.
• Respond to guest requests and follow safety procedures.

Responsibilities

• Greet and provide exceptional service to guests.
• Take guest reservations or add to waiting list based on availability.
• Escort guests to their seats and notify server.
• Answer phones courteously and promptly.
• Maintain knowledge of menus and specials.
• Buss all tables after each course as requested by server.
• Assist food and beverage team in daily operations.
• Respond to guest requests and concerns.
• Perform opening and closing procedures with side work.
• Follow cash handling procedures including end-of-shift drops.
• Report items needing repair and pursue safety compliance.

Skills

Guest service

Reservation management

Customer interaction

Cash handling

Team collaboration

Job description

Overview:

A Kolter Hospitality Host delivers service excellence to our guests in an attentive, courteous, and efficient manner. This position is responsible for welcoming guests to the restaurant from the time they walk through the door until the time they depart.

Performance Expectations

• Greet and provide exceptional service to guests.


• Take guest reservation or put on waiting list, reflecting availability of the restaurant.


• Take guests to their seats and notify server.


• Answer phones in a courteous and timely manner.


• Possess knowledge of menus and applicable specials.


• Buss all tables removing soiled dishes after each course when requested by server.


• Assist food and beverage team members as situations arise.


• Respond appropriately to guest requests.


• Perform opening and closing procedures along with side work as assigned.


• Follow proper procedures regarding cash handling, following cash bank reconciliation and end of shift drop.


• Report any items in need of repair.


• Follow all safety procedures while working.