Host

Workstream; Fayetteville (AR); On-site; USD 14,000 - 19,000; Full time

Job summary

IHOP is seeking a host to create a warm first impression and support a smooth dining flow. You will greet guests, manage seating with the Table Management system, take calls, and ensure cleanliness and safety standards are met.

Collaboration with the team and adherence to restaurant policies are essential for daily operations. Successful candidates will demonstrate strong communication, teamwork, and problem-solving abilities, and be comfortable with physical tasks such as standing, walking, and

Qualifications

• Ability to work in a fast-paced environment and understand the restaurant's Table Management system.
• Good verbal and written communication skills.
• Experience working in a team-oriented environment.
• Excellent organization and problem-solving skills.

Responsibilities

• Perform station opening/closing duties and maintain Hospitality Desk and front entrance area.
• Greet guests and manage seating with appropriate techniques.
• Answer phones and take call-in orders.
• Maintain restrooms and monitor guest needs; escalate issues to management as needed.
• Ensure compliance with health and safety standards and company policies.

Skills

Fast-paced environment

Table Management system

Verbal and written communication

Team-oriented

Organizational and problem-solving

Job description

Hosts are responsible for providing a first and last impression.

Duties include but not limited to:

• Perform station opening/closing duties on each shift, including set up/break down and continual maintenance of Hospitality Desk and front entrance area.
• Demonstrate appropriate greeting and seating techniques.
• Use appropriate Table Manager techniques to maintain accurate and even seating and dining room quote times.
• Answer phone and take call-in orders
• Maintain continuous restroom checks.
• Notify the manager of any quotes that have exceeded the time quoted, special guest needs or requests, large party execution needs and guest complaints, no matter how small it may seem.
• Ensure compliance with all Company policies and laws, including health and safety standards.
• Perform other duties as assigned by Management staff.

Requirements

• Ability to work in a fast-paced environment with the ability to understand the restaurant's Table Management system
• Good verbal and written communication skills
• Experience working in a team-oriented environment
• Excellent organization and problem-solving skills
• Physical demands of the job include but are not limited to:

> Standing and walking during entire shift

> Reaches, bends, stoops, lifts

> Must have the ability to lift up to 50 pounds in weight on a semi regular basis

Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one. This is just one of the many fun and exciting changes you can expect from IHOP® Because we know the shortest distance between two people is a smile.