Host

Workstream; North Little Rock (AR); On-site; USD 1,515,000 - 1,929,000; Full time

Job summary

IHOP is seeking a Host in North Little Rock, AR to create a positive first impression and lead the restaurant flow. You will greet guests, seat parties, and maintain accurate wait times using Table Manager tools. Duties include taking calls, keeping restrooms in check, and communicating guest needs to management.

We value teamwork, strong communication, and organizational skills. This on-site role supports a fast-paced dining environment and contributes to overall guest satisfaction.

Qualifications

• Must be 18 years of age or over.
• Ability to work in a fast-paced environment with the restaurant's table management system.
• Good verbal and written communication skills.
• Experience working in a team-oriented environment.
• Excellent organization and problem-solving skills.
• Physical ability to stand, walk, and lift up to 50 pounds.

Responsibilities

• Perform station opening/closing duties and maintain Hospitality Desk and front entrance area.
• Greet and seat guests using proper techniques and manage seating efficiency.
• Use Table Manager techniques to maintain accurate seating and dining room quote times.
• Answer phones and take call-in orders.
• Conduct restroom checks and monitor guest needs and requests.
• Escalate quotes exceeding time or guest complaints to management.
• Ensure compliance with company policies and health and safety standards.

Skills

Customer service

Teamwork

Communication

Organization

Problem solving

Job description

Hosts are responsible for providing a first and last impression to every Marty’s place guest. Being the leader of the restaurant's flow.

Duties include but not limited to:

• Perform station opening/closing duties on each shift, including set up/break down and continual maintenance of Hospitality Desk and front entrance area.
• Demonstrate appropriate greeting and seating techniques.
• Use appropriate Table Manager techniques to maintain accurate and even seating and dining room quote times.
• Answer phone and take call-in orders
• Maintain continuous restroom checks.
• Notify the manager of any quotes that have exceeded the time quoted, special guest needs or requests, large party execution needs and guest complaints, no matter how small it may seem.
• Ensure compliance with all Company policies and laws, including health and safety standards.
• Perform other duties as assigned by Management staff.

Requirements

• Must be 18 years of age or over
• Ability to work in a fast-paced environment with the ability to understand the restaurant's Table Management system
• Good verbal and written communication skills
• Experience working in a team-oriented environment
• Excellent organization and problem-solving skills
• Physical demands of the job include but are not limited to:

• Standing and walking during entire shift
• Reaches, bends, stoops, lifts
• Must have the ability to lift up to 50 pounds in weight on a semi regular basis

Since 1958, IHOP® has been the place where people connect over breakfast, enjoy study breaks, grab a bite before or after sporting events, and so much more. And no matter what menu items they order, there’s one ingredient that’s always constant — a smile. We’ve seen millions of smiles over the years in our restaurants, and now shared in photos across our social properties. In fact, smiles are so much a part of our culture that we changed our logo to include one. This is just one of the many fun and exciting changes you can expect from IHOP® Because we know the shortest distance between two people is a smile.