HOST

Marketplace Grill; Conway (AR); On-site; USD 25,000 - 35,000; Full time

Job summary

A leading restaurant in Conway is seeking a Host to be the face of the establishment. The ideal candidate will possess excellent communication and guest service skills, ensuring a welcoming atmosphere for all patrons. Responsibilities include greeting guests, managing seating, and assisting with various restaurant activities. This role requires a team player who can multitask effectively in a dynamic environment.

Qualifications

• Excellent written and verbal communication skills.
• Ability to multitask and establish a positive rapport.
• Energetic and enthusiastic with excellent guest service skills.

Responsibilities

• Greet and seat guests while maintaining an accurate seating system.
• Answer telephone calls and provide required information.
• Assist with togo orders and participate in restaurant activities.

Skills

Communication

Guest Service

Multitasking

Tools

Telephones

POS System

Job description

The host position is usually the "face" of the restaurant and is a vital part of establishing a positive guest bond with new and returning guests. A welcoming smile, a sincere greeting and a calm professional personality will be instrumental in setting the guest expectations for each visit.

Greet and seat guests.

Maintain an awareness of floor operations and estimate table progression to provide accurate waiting times.

Maintain an accurate and fair seating system.

Communicate specific guest requirements to managers or other personnel as needed.

Answer telephone calls; provide required information to callers, forward calls to appropriate recipients.

Be able to answer typical questions such as menu item descriptions, price ranges, history, names of personnel, directions, hours etc.

Thank departing guests for their patronage.

POS Payroll Procedures

RESPONSIBILITIES (OTHER)

Other duties include assigned side works which includes, but is not limited to:

Cleaning glass and other surfaces

Stocking of station with menus, mints, crayons, business cards, etc.,

Gathering feedback

Assisting with togo orders and participating in other restaurant activities.

RESPONSIBILITIES (ALL EMPLOYEES)

All employees are expected to be part of the Total Service experience and look for ways to provide service to guests and as needed, to each other.

Provide first-class guest service at all times.

Adhere to all restaurant policies and procedures.

QUALIFICATIONS

Excellent written and verbal communication skills.

Excellent guest service skills, energetic, enthusiastic and motivational.

Ability to multitask, grace under pressure, the ability to establish a positive rapport with many types of personalities and the ability to communicate clearly in person and on the telephone. Chosen employees will be team players and possess the ability to work well with others.

EQUIPMENT TO BE USED

Telephones & Paging system (if at location)

POS time and tip procedures

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

Occasional bending, kneeling, and lifting up to 50 lbs.

Frequent standing and walking.

Noise level may be moderate to high at times.

Indoor and outdoor areas with exposure to the outdoor elements at times.

Be able to work in a standing position for extended periods of time.

Note: This job description is intended only as a general guideline of your duties and responsibilities at the Restaurant and is not a legally binding contract. Clean Plate reserves the right to amend, change or terminate the job description, as it deems appropriate. Any change amendments, or modifications may be implemented even though they have not been communicated, reprinted or substituted in this job description.