LSC PLAYERS CLUB HOST

Grand Traverse Resort & Casinos; Suttons Bay (MI); On-site; USD 30,000 - 38,000; Full time

Job summary

Join a leading company as an LSC Players Club Host, where you will assist guests with applications and manage data entry for Players Club members. Enjoy a dynamic work environment with opportunities for growth and a variety of employee benefits, including free meals and competitive health plans.

Benefits

One FREE meal per shift

401K with match

Weekly Pay Days

Paid Time Off (PTO)

Voluntary Vision

Employee Referral Program

Gas Discounts

Employee appreciation events

Qualifications

• Must be at least 18 years old.
• Basic mathematical skills preferred.
• Previous customer service or computer experience preferred.

Responsibilities

• Greet and inform guests about the Player's Club benefits.
• Perform data entry and process duplicate accounts.
• Assist with promotional theme nights and review promotional data.

Skills

Customer service

Communication

Organization

Multitasking

Education

High School Diploma or GED

Job description

Join to apply for the LSC PLAYERS CLUB HOST role at Grand Traverse Resort & Casinos

3 days ago Be among the first 25 applicants

Join to apply for the LSC PLAYERS CLUB HOST role at Grand Traverse Resort & Casinos

JOIN A WINNING TEAM!

Are you looking for an exciting and fulfilling career opportunity? Join us at Grand Traverse Resort & Casinos and start a career that will provide you with rewarding opportunities and unforgettable experiences. Our mission is to provide economic stability for the Grand Traverse Band of Ottawa & Chippewa Indians, by emphasizing our core values of Fun, Integrity, Communication, and Teamwork.

As part of our team, full and part-time employees will enjoy the following benefits and perks:

• One FREE meal per shift
• 401K with match (after 1 year) plus weekly contributions
• Weekly Pay Days and Daily Pay Available
• Paid Time Off (PTO), Paid Holidays & Jury Pay
• Voluntary Vision
• Voluntary AFLAC Plans Available
• Employee Referral Program
• Gas Discounts at our Markets
• Cannabis Store Discounts
• Giftshop and Food Discounts
• Employee appreciation events and prizes

In addition, full-time employees are eligible for:

• Competitive Medical, Dental, Prescription Plans
• Paid Bereavement
• Life Insurance Coverage
• Voluntary Short and Long Term Disability Coverage
• Voluntary AFLAC Plans Available

Seasonal employees should contact the Benefits Department for eligible benefits and perks!

We look forward to having you join our team and being a part of our mission.

Summary

The Host will be responsible for the accurate data entry of Players Club members, assisting guests with the application process by explaining benefits, and supporting the promotions department with current promotions. This includes setting up new accounts, issuing comps, and prize redemption.

Essential Job Functions

• Greet and inform guests about the Player's Club benefits.
• Handle opening/closing booth tasks.
• Perform data entry and process duplicate accounts.
• Print player cards and maintain inventory.
• Answer multi-line telephone system, transfer calls, and take messages.
• Explain card operation in slot machines and at Table Games.
• Describe award levels and record redemptions.
• Assist with promotional theme nights and review promotional data.
• Explain passbook coupons and review memos.
• Maintain printers and make announcements.
• Page shuttle for guests, sell concert tickets, and perform gift shop duties.
• Manage coat check, clean workspace, and stock the Players Club.
• Handle meal and gift card maintenance, phone orders, and RV registration.
• Assist with Euchre tournaments and support other operational areas as needed.

Other Necessary Skills And Abilities

Excellent customer service and communication skills, team-oriented attitude, highly organized, able to multitask, and adaptable to changes. Basic PC skills, familiarity with Microsoft products, and working knowledge of 10-key calculator are preferred.

Education / Experience

Must be at least 18 years old with a High School Diploma, GED, or equivalent experience. Basic mathematical skills and previous customer service or computer experience are preferred.

Supervisory Responsibilities

None

Equipment to Be Used

Laptop, voucher printer, thermal imaging card printer, multi-line phone, copier, fax, 10-key calculator, cameras.

Physical and Mental Demands

Lift up to 45 lbs, stand/walk for extended periods, handle stressful situations, and work in a crowded, loud, smoking environment.

Working Conditions

Must work in a potentially smoky, crowded environment, handling some diesel smoke, with safety policies in place.

Additional Comments

Native American and Tribal Preference applies. Must pass background, drug, and alcohol tests. Flexible hours and confidentiality adherence required.

Employment Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other