Host

mandrake; Columbus (OH); On-site; USD 27,552 - 34,440; Full time

Job summary

mandrake in Columbus, Ohio is seeking a Host or Hostess who will be the first point of contact for guests entering the restaurant. This role involves greeting guests warmly, managing their flow, and ensuring that restaurant ambiance is welcoming.

The ideal candidate will be knowledgeable about the menu, attentive to customer requests, and committed to providing an energetic atmosphere. A pay range of $20–$25 is offered for this position.

Qualifications

• Ability to greet all guests with sincere hospitality.
• Knowledge of the menu and specials.
• Ability to maintain a clean and orderly Host Stand.

Responsibilities

• Greet guests as they enter the restaurant.
• Manage flow of guests to relieve servers.
• Follow up with guests post-meal to ensure satisfaction.

Skills

Hospitality

Communication

Multitasking

Professionalism

Tools

SevenRooms

Job description

Summary

We are looking for a Host or Hostess to join our team and be the first point of contact for our guests.

The Host/Hostess greets the customer immediately when they enter the restaurant, ensuring a personal and energetic welcome that seats guests and manages flow to relieve servers and provide excellent service experience. The Host must be aware of new menu items and specials, answer menu questions, and follow up with guests as they leave to ensure a great experience and invite them to return. They maintain the FOH atmosphere, ensuring lighting, music volume, and overall cleanliness create a great first impression.

Essential Duties and Responsibilities

• Greet all guests, in person and on the phone, with sincere hospitality
• Maintain a clean and orderly Host Stand
• Use SevenRooms in tandem with VIP Table Hosts to track individual guest preferences
• Use SevenRooms to ensure proper bookings for reservations and VIP guests
• Perform all duties assigned by the Manager on Duty

Accountabilities

• Menu Knowledge
• Rotation Seating
• Be prepared, in uniform, and punctual for shift
• Welcoming
• Awareness of events and specials
• Friendly & Attentive Customer Service
• Knowledge, Skills, Abilities

Customer Service Skills

• Ability to always maintain professionalism
• Ability to communicate clearly
• Ability to work well with others
• Ability to multi‑task

Physical Demands

Ability to lift 30 lbs regularly and 50 lbs occasionally. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Pay Range

$20–$25