Host

Old Gilman Grill LLC; Chattanooga (TN); On-site; USD 17,000 - 22,000; Full time

Job summary

Old Gilman Grill LLC is seeking a friendly Host to warmly greet guests at the door, seat patrons, and present menus in a professional, quick manner.

You will manage wait times, communicate with guests, and support a smooth dining room flow while maintaining clean host area and answering menu questions with a welcoming attitude. Responsibilities include coordinating wait lists, guiding guests to tables, ensuring cleanliness, and assisting with to-go orders when needed.

Qualifications

• Excellent communication skills with management, servers, team members and guests.
• Must read, write, and determine wait time based on procedures.
• Must visually scan restaurant for clean, unoccupied tables.
• Strong organizational skills and ability to multi-task.
• Knowledge of workplace safety procedures.

Responsibilities

• Greet and seat guests, present menus to guests and inform them of special menu items.
• Treat guests to ensure their complete satisfaction.
• Run the floor plan board.
• Observe tables and track cleanliness and occupancy.
• Take guest information for wait list and quote wait time.
• Maintain host area cleanliness and stock menus.
• Answer phones and questions concerning the menu.
• Interact with guests to ensure a positive dining experience.
• Fill to-go orders when applicable.
• Maintain restrooms throughout shift.
• Perform other duties as assigned.

Skills

Excellent communication

Read/write/wait time

Multi-tasking

Organizational skills

Safety procedures

Job description

Description

Position Summary

The Host provides warm, friendly, and immediate greetings to guests at the door. Seats, and presents clean menus to guests in a friendly, professional, and quick manner.

Essential Duties and Responsibilities

The essential functions include, but are not limited to the following:

• Greet and seat guests, present menus to guests and inform them of special menu items
• Treat guests in a manner to ensure their complete satisfaction
• Run the floor plan board
• Observe tables and keep track of clean, dirty, and occupied tables
• Take guest information for waiting list and quote wait time to guests accurately when tables are not immediately available
• Clean, organize, and stock menus at host area
• Answer phone and questions concerning the menu and restaurant
• Interact with guests coming in and as they leave, ensuring a positive dining experience
• Fill to go orders, if applicable
• Maintain restrooms throughout shift
• Perform other duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities)

• Excellent communication skills (verbally interacts with management, servers, team members and guests)
• Must be able to read, write, and determine wait time based on company’s procedures
• Must visually scan restaurant for clean, unoccupied tables
• Strong organizational skills and ability to multi-task
• Knowledge of workplace safety procedures

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.

While performing the duties of this position, the employee is continuously standing during the entire shift. The employee frequently is required to use hands or fingers; handle or feel objects, tools, or controls; walk; sit; stoop; bend; reach with hands and arms; wash hands and answer phones. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The employee will occasionally encounter hazards, including slipping and tripping. The noise level in the work environment is usually moderate to high.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.