Host

The Press Club Grill; Charlotte (NC); On-site; USD 26,000 - 38,000; Full time

Job summary

The Press Club Grill in Charlotte, NC seeks a friendly host/hostess to welcome guests, manage seating, and coordinate with the front-of-house team. The right candidate will handle reservations, greet guests, and oversee dining flow for a smooth experience.

Responsibilities include maintaining the call-ahead waitlist, answering phones, processing To-Go orders, and assisting with opening/closing duties while delivering outstanding guest service with a warm, professional demeanor.

Qualifications

• Must showcase teamwork and communication skills.
• Must be able to handle money transactions responsibly.
• Must be able to multitask and act quickly.
• Must be hospitable and give excellent guests service.
• Prior restaurant experience is preferred but not required.

Responsibilities

• Taking reservations over the phone and in person
• Maintaining a call ahead waitlist
• Monitors restaurant activity to determine seating and dining flow
• Greeting, checking in, and seating guests
• Providing exceptional guests service
• Handling cash and credit card transactions for To-Go orders
• Assisting in opening and closing duties
• Coordinating with wait staff about reservations and seating
• Answering phones and responding to guest inquiries promptly
• Providing menu recommendations and information
• Checking in guests and creating memberships at the door
• Maintaining a clean reception area and giving warm farewells

Skills

Teamwork

Communication

Cash Handling

Multitasking

Guest Service

Hospitality

Job description

Main Responsibilities of a Host:

• Taking reservations over the phone and in person
• Maintaining a call ahead waitlist
• Monitors restaurant activity to determine seating and dining flow
• Greeting, checking in, and seating guests
• Providing exceptional guests service

Host Job Description:

Our restaurant is looking for a host/hostess with remarkable and engaging people skills.

The right person for this job should be able to multitask between incoming guests and phone calls. Our restaurant prides itself in providing excellent service, which is why we are looking for a host who will treat our guests with attentiveness, patience, and a positive attitude.

All our hosts are also responsible for handling cash and credit card transactions for To-Go orders. To help our restaurant provide a pleasurable dining experience, a great host should be able to ensure that our guests are fully satisfied by being friendly, courteous, accommodating, and reliable. A suitable candidate for the job should also be a problem-solver and a team player.

Full Responsibilities of a Host:

• Greeting, seating, and escorting guests
• Coordinating with wait staff about incoming reservations and available seating
• Performing opening and closing duties
• Overall knowledge our reservation operating system, 'Resy'
• Answering phones
• Responding to guest inquiries and requests in a timely, friendly, and efficient manner
• Providing menu recommendations and additional information
• Checking in guests and verifying or creating new memberships at the door
• Taking To-Go orders
• Communicating To-Go order details to the kitchen staff
• Assist in cleaning and resetting the appearance of tables for the next round of guests
• Maintaining a clean reception area
• Giving all guests a warm farewell
• Providing exceptional guests service

Host Job Requirements:

• Must showcase teamwork and communication skills.
• Must be able to handle money transactions responsibly.
• Must be able to multitask and act quickly.
• Must be hospitable and give excellent guests service
• Prior restaurant experience is preferred but not required