Host

Noble House Hotels & Resorts; Bryan (TX); On-site; USD 14,000 - 19,000; Full time

Benefits offered by this job

Vacation Pay

Medical / Dental / Vision / Life

401K - Company Match

On Demand Pay

Hotel/restaurant discounts

Job summary

The Stella Hotel in Bryan, TX is seeking a friendly Host/Hostess to warmly welcome guests, seat them, and present menus in a boutique, high-service environment. You will be the face of the dining room, setting a positive tone and ensuring guests feel cared for from arrival.

We value hospitality, a smile, and teamwork. You will greet guests, answer calls, coordinate seating, and support the service staff to create memorable dining experiences.

Qualifications

• Greeting guests and seating them at tables.
• Answering phones promptly and politely.
• Presenting menus and taking orders.
• Handling guest requests and complaints professionally.
• Maintaining dining room cleanliness and service standards.

Responsibilities

• Escort guests to tables and ensure seating comfort.
• Take and relay orders accurately to the kitchen.
• Process payments at the end of meals.
• Collaborate with team to maintain service flow.
• Provide local area and hotel information to guests.

Skills

Guest service

Communication

Team player

Smile & hospitality

Multi-tasking

Tools

POS system

Job description

Job Type

Full-time

Host/Hostess

Bryan, TX

WE ARE The Stella Hotel is one of Texas’ top hotels. Come join us and you’ll see why! With 176 rooms, this beautiful full-service, 4-diamond, boutique hotel has become the favorite hotel in Bryan/College Station.

OUR CULTURE | Individual Distinction, Collective Soul

At Noble House Hotels & Resorts, our philosophy emphasizes "location, distinction, and soul." Our properties are not a "one-size-fits-all." And neither are our team members. We are a group of individuals that share a passion for hospitality. We let our personalities shine and we like to have fun

A day in the life...

We help people celebrate occasions, enjoy culinary experiences and create memories -You will be the face of the restaurant - setting the tone of their experience by greeting each guest with a genuine smile, escorting them to their table and presenting menus.

You own this if you are…

going to take every opportunity to amaze our guests using Customer Service Standards , one who takes pride in your work, and are seeking to work where you constantly meet and interact with new people. Reliable, have a flexible mind-set, enthusiastic, helpful and positive member of the team who likes to smile!

We’ve got you covered…

• Vacation Pay
• Medical / Dental / Vision / Life Insurance benefits offered
• 401K - Contribution and Company Match
• On Demand Pay- your pay before payday
• Team Member/Family/Friend hotel and restaurant discounts within Noble House Hotels & Resorts as well as Marriott

Requirements

• Point of Contact for our guests: Greet and seat guests, maintain order and cleanliness, address complaints, act as cashier, may act as room service order-taker and/or runner.
• Immediately smile, make eye contact, greet guests entering the dining room with a genuine greeting and escort them to their table; present menu to each guest
• Answer telephone promptly and properly; being polite, courteous and friendly
• Always friendly, thorough, accurate and efficient in taking dining room and room service orders
• Inspects the dining room and directs the service personnel to change table linen or to set the table when necessary
• Takes table reservations
• Have complete knowledge of restaurant, menu, function space, guest rooms, outlets and services
• Present checks to guests promptly
• Handle special requests properly; anticipate guest’s needs
• Promptly respond to and resolve guest concerns
• Use guests’ names
• Actively ask for feedback from guests
• Be knowledgeable and helpful about the local area, the hotel and the hotel services

Noble House Hotels & Resorts are proud to encourage and support an environment where everyone can be a successful team member (come as they are) as their true authentic self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team (rooted in family) and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.

Salary Description

12.00/hr.

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.