Host

Brickwall; Asbury Park (NJ); On-site; USD 19,286,400 - 24,796,800; Full time

Job summary

Smith restaurant seeks a courteous Host to welcome guests, manage reservations, monitor wait times, and escort guests to seating. You are the first impression and keep the reception area organized.

Ideal candidates multitask with urgency, communicate clearly with teammates, stay calm under pressure, and maintain a professional appearance. This role requires standing and walking up stairs during shift.

Qualifications

• Customer-focused host with strong communication and interpersonal skills.
• Able to maintain composure in a fast-paced dining environment.
• Follows dress code and presents a polished appearance.

Responsibilities

• Welcome guests to the venue.
• Provide accurate wait times and monitor waiting lists.
• Manage reservations and escort guests to seating.
• Coordinate with team about seating options and available spaces.
• Answer incoming calls and address guest questions.
• Inform teammates about guest feedback or requests.

Skills

Multitasking

Communication

Calm under pressure

Professional demeanor

Team player

Job description

HostA Host at any Smith restaurant makes sure that their gusts feel welcomed, cared for, and valued. They create a warm and welcoming environment for guests from the moment they enter the restaurant. They have a warm, friendly, and personable demeanor. They are team players, excellent communicators, and keep their composure when working with frustrated guests.A Host at Smith is highly organized to properly maintain seating charts and seat customers in the order of arrival or by reservation. They hold themselves with confidence as the face of the restaurant, and first point of contact for all guests. They will work closely with their teammates by communicating powerfully to ensure a smooth operation and enjoyable experience for guests. Commitment, enthusiasm, integrity, humility, sense of team, and grace under pressure are required.Accountabilities includeWelcome guests to the venueProvide accurate wait times and monitor waiting listsManage reservationsEscort guests to assigned dining or bar areasLooking and being the part, follows dress code and has a professional, sleek appearanceProvide menus and announce server’s nameAssisting teammates with table setting by fetching and placing appropriate tableware, eating utensils, and napkinsCoordinate with team about available seating optionsMaintain an impeccable reception areaCater to guests who require extra attentionAnswer incoming calls and address guest questionsAssist teammates as neededInforming teammates about guest feedback or requestsClock in and out for every shift at kiosk terminalIdeal skills and attributesAbility to multi-task and move with urgency and intention in a fast-paced environmentExcellent communication skillsAbility to remain calm and professional in a fast-paced work environmentAble to stand, walk (up and down flights of stairs), reaching, for 100% of work time