Hospitality Team Manager — Front Desk & Events Lead

Transition Management Corporation; New York (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Transition Management Corporation seeks an experienced Hospitality Team Manager to lead the front-of-house and hospitality teams at Point72's New York office. You will manage a 12–15 person team, ensuring exceptional guest experiences during meetings, conferences, and events, while coordinating with cross-functional teams and onsite vendors.

The role emphasizes coaching, onboarding, and developing service-minded talent to uphold high standards of professionalism and client service.

Qualifications

• Experience leading large front-of-house teams in a high-volume environment.
• Proven ability to recruit, onboard, and develop hospitality staff.
• Strong client-facing service orientation and team coaching skills.

Responsibilities

• Oversee front-of-house reception and hospitality team, set schedules, manage overtime and performance.
• Ensure seamless guest experiences for meetings and events at client offices.
• Lead onboarding and ongoing training to align with client standards.
• Collaborate with security, facilities, and vendors to maintain smooth operations.
• Act as escalation point for issues and coach team to improve service.

Skills

People leadership

Hospitality operations

Staff training

Job description

Transition Management Corporation seeks an experienced Hospitality Team Manager to lead the front-of-house and hospitality teams at Point72's New York office. You will manage a 12–15 person team, ensuring exceptional guest experiences during meetings, conferences, and events, while coordinating with cross-functional teams and onsite vendors.

The role emphasizes coaching, onboarding, and developing service-minded talent to uphold high standards of professionalism and client service.