Guest Experience Lead & Team Coach

Urban Air Adventure Parks; Merrillville (IN); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading indoor adventure park company in Merrillville seeks an Assistant Manager to drive team success and maintain operational standards. The role involves hiring and training staff, motivating the team for excellent customer service, and ensuring a safe environment. Ideal candidates have experience in hospitality and leadership skills. This position requires working weekends and holidays, emphasizing adaptability and strong communication abilities.

Qualifications

• 1+ year supervisory or management experience required.
• Ability to pass a thorough background check.
• CPR/First Aid Certification is preferred.

Responsibilities

• Lead a team to provide exceptional customer service.
• Assist in hiring, training, and retention of staff.
• Ensure operational standards are met for a safe environment.

Skills

Hospitality Experience

Strong Communication Skills

Motivational Leadership

Computer Skills

Team Development

Tools

Microsoft Office

Job description

A leading indoor adventure park company in Merrillville seeks an Assistant Manager to drive team success and maintain operational standards. The role involves hiring and training staff, motivating the team for excellent customer service, and ensuring a safe environment. Ideal candidates have experience in hospitality and leadership skills. This position requires working weekends and holidays, emphasizing adaptability and strong communication abilities.