Guest Experience & Team Leadership Manager

Urban Air Adventure Parks; Bloomingdale (IL); On-site; USD 52,000 - 75,000; Full time

Job summary

Urban Air Bloomingdale is seeking a hands‑on Manager to lead daily operations and drive the team to deliver outstanding guest experiences. You will coach staff, develop scheduling, and uphold safety and service standards within a fast‑paced entertainment environment.

The role emphasizes culture, accountability, and guest satisfaction, with weekend/evening availability. Candidates should have prior supervisory experience in hospitality and a strong communication style.

Qualifications

• 1+ year supervisory or management experience required.
• Experience in hospitality (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants) preferred.
• Ability to pass a thorough background check.
• CPR/First Aid Certification preferred.
• Brand Ambassador and Culture Champion.
• Demonstrated ability in developing team members in areas of responsibility.
• Professional, energetic, self‑motivated, able to motivate others, and have a positive attitude.
• Computer skills essential – Microsoft Office (Excel, Word, PowerPoint).
• Professional grooming and conduct consistently displayed to set an example for staff.

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level.
• Assist in hiring, retention, coaching, discipline, and ensure execution of staff training programs.
• Develop weekly schedules and ensure staffing levels and lead coverage are appropriate to meet business needs and maximize the customer experience.
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity.
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program.
• Ensure execution of all employee recognition and incentive programs as directed.
• Assist with inventory and controlling expenses.
• Respond to all aspects of the operation including entertainment, food, beverage, attractions, and property inspections.
• Maintain a safe, clean, and secure environment for all guests and staff.
• Continuously improve operational execution through attention to detail and adherence to Urban Air operating standards and philosophies.
• Other duties as assigned.

Skills

Supervisory experience

Customer service leadership

Team motivation

Communication skills

Microsoft Office

Tools

Microsoft Office

Job description

Urban Air Bloomingdale is seeking a hands‑on Manager to lead daily operations and drive the team to deliver outstanding guest experiences. You will coach staff, develop scheduling, and uphold safety and service standards within a fast‑paced entertainment environment.

The role emphasizes culture, accountability, and guest satisfaction, with weekend/evening availability. Candidates should have prior supervisory experience in hospitality and a strong communication style.