Hospitality Team Leader — Elevate Customer Experience

Urban Air Adventure Parks; Westminster (CO); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading indoor adventure park company is seeking an Assistant Manager to oversee operations, ensuring excellent customer service and effective team management. Responsibilities include staff training, scheduling, and operational oversight across entertainment and dining. The ideal candidate possesses over a year of supervisory experience in hospitality, strong leadership skills, and the ability to work flexible hours. Join us in creating unforgettable experiences for our guests while fostering a team-oriented atmosphere.

Qualifications

• 1+ year supervisory or management experience required.
• Experience in hospitality is a MUST (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants).
• CPR/First Aid Certification is preferred.

Responsibilities

• Cultivate a team environment that provides exceptional customer service.
• Assist in hiring, retention of staff, coaching, and ensuring staff training.
• Develop weekly schedules and manage staffing levels to maximize customer experience.

Skills

Customer service orientation

Team leadership

Effective communication

Adaptability

Motivational skills

Tools

Microsoft Office

Job description

A leading indoor adventure park company is seeking an Assistant Manager to oversee operations, ensuring excellent customer service and effective team management. Responsibilities include staff training, scheduling, and operational oversight across entertainment and dining. The ideal candidate possesses over a year of supervisory experience in hospitality, strong leadership skills, and the ability to work flexible hours. Join us in creating unforgettable experiences for our guests while fostering a team-oriented atmosphere.