Assistant General Manager

Urban Air Adventure Parks; Akron (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

A major indoor adventure park company is seeking an enthusiastic Assistant General Manager to lead a dynamic team in providing exceptional customer service. The candidate will be responsible for hiring, training, and scheduling staff, while driving accountability to achieve business goals. To succeed, you will require experience in hospitality, strong leadership skills, and the ability to motivate and inspire others. This role requires weekend, evening, and holiday availability, along with a proactive, energetic attitude.

Qualifications

• 3+ years of supervisory or management experience in hospitality.
• Experience in theme parks or family entertainment centers is preferred.
• Ability to pass background checks and hold CPR/First Aid certification.

Responsibilities

• Cultivate a team environment that provides exceptional customer service.
• Assist in hiring, retention, training and ensuring staff performance.
• Develop weekly staff schedules and ensure appropriate staffing levels.

Skills

Customer service

Leadership

Team motivation

Communication

Microsoft Office skills

Job description

Assistant General Manager - Urban Air Adventure Parks

Job Summary The Assistant General Manager motivates, instills accountability and achieves results to drive success in the position while maintaining our Culture of Activating Awesome! This role provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results.

Responsibilities

• Cultivate a team environment that provides exceptional customer service while directing the team and ensuring all staff members perform at a consistently high level
• Assist in hiring, retention of staff, coaching, discipline; ensure execution of staff training programs
• Develop weekly schedules and ensure staffing levels and lead coverage is appropriate to meet the needs of the business and maximize the customer experience
• Lead and influence staff through effective motivation, leveraging individual strengths to ensure customer satisfaction and maximum productivity
• Select, develop staff and trainers for more responsibility or internal promotability into a leadership program
• Ensure execution of all employee recognition and incentive programs as directed
• Assist with inventory and controlling expenses
• Responsible for all aspects of the operation including entertainment, food, beverage, attractions and property inspections
• Maintain a safe, clean and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to Urban Air operating standards and philosophies
• Other duties as assigned

Qualifications

• Experience in hospitality is a MUST (Theme Parks, Family Entertainment Centers, Hotels, Resorts, Casinos, or Restaurants)
• 3+ years’ supervisory or management experience required
• Ability to pass a thorough background check
• CPR/First Aid Certification is preferred
• Brand Ambassador and Culture Champion!
• Demonstrated ability of developing team members in areas of responsibility
• Must be professional, energetic, self-motivated, able to motivate others, and have a positive attitude!
• Computer skills essential — Microsoft Office (Excel, Word, PowerPoint)
• Professional grooming and conduct must be constantly displayed to set an example for staff
• Ability to enthusiastically interact with others
• Adaptability, flexibility, general enthusiasm for the business
• Strong communication skills; ability to write and verbally communicate in a clear and concise manner
• Willing to learn and adapt to changes or challenges
• Ability to establish working relationships with all employees, management, and vendors
• Exercise good judgment in decision-making
• Appreciation of diversity (thought, ethnic, gender, etc.)
• We work when others play! Must be able and willing to work weekends, evenings and holidays

Additional Requirements

• Work days, nights, and/or weekends as required
• Work in noisy, fast-paced environment with distracting conditions
• Move about facility and stand for long periods of time
• Read and write handwritten notes
• Lift and carry up to 30 pounds
• Must have regular and predictable attendance

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

About Urban Air Adventure Parks Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the indoor adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air North Canton is an equal opportunity employer.