Hospitality Team Lead

Dialog Cafe; West Hollywood (CA); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Discounted food and beverages

Cross-training across café operations

Opportunities for professional growth

Management development and leadership:

Collaborative team environment

Job summary

Dialog Café WeHo is seeking an experienced Evening Floor Lead to manage the night shift in West Hollywood. You will lead the team, uphold hospitality standards, and ensure smooth operations during high-volume service.

The role emphasizes coaching, delegation, and maintaining a calm, guest-focused environment. In this position you’ll train and supervise staff, handle guest concerns, monitor service quality and cleanliness, manage cash tasks, and collaborate with upper management to implement

Qualifications

• High School Diploma or GED required.
• Previous café/restaurant experience; leadership preferred.
• Valid Food Handler’s Certificate and ABC License.

Responsibilities

• Lead and support the evening shift, setting hospitality and teamwork standards.
• Delegate tasks clearly and ensure completion on time.
• Keep the team organized during busy service periods.
• Coach team members with real-time feedback.
• Communicate updates and improvements with upper management.
• Lead and support the guest experience with fast, friendly, accurate service.
• Resolve guest concerns professionally and reflect Dialog Café’s standards.
• Assist with VIP guests, ensuring the experience reflects hospitality standards.
• Maintain opening/closing checklists and monitor operational needs.
• Ensure cash-handling, drawer reconciliation, and deposits are followed.

Skills

Team leadership

Guest service

Communication

Problem solving

Time management

Education

High School Diploma or GED

Job description

Floor Lead at Dialog Cafe WeHo

Dialog Café WeHo is looking for an experienced and hospitality-driven Evening Floor Lead to join our team. This is a leadership role for someone who takes pride in creating exceptional guest experiences, developing their team, and keeping operations running smoothly—even during high-volume service.

We’re looking for a confident, reliable leader who leads by example, communicates clearly, holds high standards, and genuinely enjoys working in a fast-paced café environment.

Position Details

• Employment: Full-Time
• Schedule: Approximately 12:00 PM–9:30 PM
• Availability: Must be available to close at least 4 nights per week
• Starting Pay: $23/hour + tips

What You’ll Do:

Lead the Team:

• Lead and support the team throughout the evening shift, setting the standard for hospitality, professionalism, and teamwork.
• Delegate responsibilities clearly and follow up to ensure tasks are completed correctly and on time.
• Keep the team organized and focused during busy service periods.
• Coach team members in real time and provide constructive feedback when expectations are not being met.
• Partner with upper management to communicate team updates, operational concerns, and opportunities for improvement.

Own the Guest Experience:

• Ensure every guest receives fast, friendly, accurate, and genuine service.
• Step in to resolve guest concerns professionally and effectively while following company standards.
• Assist management with VIP guests and special requests, ensuring the experience reflects Dialog Café’s hospitality standards.
• Lead by example by creating a welcoming and positive environment for both guests and team members.

Maintain Operational Standards:

• Ensure food and beverage quality, cleanliness, organization, maintenance, and security standards are consistently met.
• Ensure opening, closing, and departmental checklists are completed accurately.
• Monitor the floor and anticipate operational needs before they become problems.
• Ensure proper cash-handling, drawer reconciliation, and deposit procedures are followed.
• Help maintain a clean, organized, efficient, and customer-focused café throughout the shift.

What We’re Looking For:

Our ideal candidate is more than someone who can supervise a shift—we’re looking for a leader who takes ownership. You should have:

• High School Diploma or GED.
• Previous café, restaurant, hospitality, or customer-service experience; leadership experience preferred.
• Valid Food Handler’s Certificate and ABC License.
• Strong communication and interpersonal skills.
• A positive attitude, strong work ethic, and professional judgment.
• The ability to remain calm, organized, and solutions-oriented in a fast-paced, high-volume environment.
• Strong time-management and multitasking skills.The ability to prioritize competing responsibilities without losing attention to detail.
• A strong understanding of hospitality, service, cleanliness, and operational standards.
• The ability to coach, motivate, and hold team members accountable respectfully and consistently.
• A genuine interest in helping build a strong team culture.

What We Offer:

• $22/hour + tips
• Full-time scheduling opportunities
• Cross-training across café operations
• Discounted food and beverages
• Opportunities for professional growth and advancement
• Management development and leadership pathways
• A collaborative team environment where strong performance and initiative are valued

Why Dialog Café?

At Dialog Café, hospitality is about more than serving great food and drinks, it’s about creating a place where people feel welcome. Our Floor Leads play an important role in bringing that experience to life every day. If you’re a hands-on leader who enjoys developing people, solving problems, setting high standards, and creating an exceptional guest experience, we’d love to meet you.

Thank you for your interest & we look forward to meeting you.