Hospitality Support Specialist — Restaurant Service

The Pulpo Group; Ann Arbor (MI); On-site; USD 17,000 - 22,000; Part time

Job summary

The Dixboro House in Dixboro, Michigan is seeking a friendly Support Team member to assist servers, hosts, bartenders, and the kitchen. You will help keep tables clean, stocked, and ready for the next guest while delivering warm hospitality.

Ideal candidates bring strong customer service experience, teamwork, and a calm, adaptable attitude with excellent personal hygiene and presentation. Weekend availability is preferred.

Qualifications

• Preferred experience in providing excellent customer service in a fast-paced environment.
• Must be a great team player to serve the team mission and each guest fully.
• Emotionally intelligent and able to adapt to changing situations.
• Good attitude towards change and ambiguity.
• High level of personal hygiene and presentation.
• Able to stay calm in a fast-paced environment.
• Attention to detail in everything we do.

Responsibilities

• Support servers and hosts throughout service while delivering warm, attentive hospitality to every guest.
• Maintain side work, stock service stations, and ensure essential supplies remain organized and fully replenished.
• Clear, reset, and prepare tables efficiently to keep the dining room operating smoothly.
• Develop a strong understanding of the menu and confidently deliver and present dishes to guests.
• Balance multiple responsibilities while working with urgency in a fast-paced environment.
• Assist Front and Back of House teams to help deliver a consistently exceptional guest experience.
• Support the expeditor station by preparing garnishes, organizing the pass, and assisting with food coordination as needed.
• Monitor ticket flow and communicate with the kitchen to help maintain accurate timing and presentation standards.
• Communicate clearly with hosts, managers, and fellow team members to ensure smooth operations.
• Foster a positive, collaborative work environment built on accountability, respect, and teamwork.

Skills

Customer service

Team player

Emotional intelligence

Positive attitude

Attention to detail

Calm under pressure

Communication

Job description

The Dixboro House in Dixboro, Michigan is seeking a friendly Support Team member to assist servers, hosts, bartenders, and the kitchen. You will help keep tables clean, stocked, and ready for the next guest while delivering warm hospitality.

Ideal candidates bring strong customer service experience, teamwork, and a calm, adaptable attitude with excellent personal hygiene and presentation. Weekend availability is preferred.