Hospitality Support & Sales Advisor

3R Consulting Ltd; Pennsylvania; On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Free parking

Job summary

Chester Competitive Commercial in Pennsylvania is seeking a Customer Support & Sales Advisor. You will handle queries from licensees by telephone and digital media, taking and processing orders while up-selling and cross-selling.

Build strong relationships through outstanding service and maintain a weekly call diary to engage licensees with the drinks supply service. You will manage inbound and outbound calls, process orders, promote key brands, and ensure the customer has the best product

Qualifications

• Excellent office-based customer service experience and strong communication skills.
• Experience with inbound/outbound calls and managing emails.
• Proficient in MS Office, especially Excel, and email management.

Responsibilities

• Handle queries from licensees via telephone and digital media.
• Take and process orders, upsell and cross-sell key brands.
• Maintain diary of licensees to call weekly and manage drinks supply tasks.
• Drive licensee engagement and handle incoming calls and digital communications.
• Provide excellent customer service and manage routine administrative tasks.

Skills

Customer service

Communication

Telephone manner

Can-do attitude

Tools

MS Office

Excel

Email management

Job description

Chester Competitive Commercial in Pennsylvania is seeking a Customer Support & Sales Advisor. You will handle queries from licensees by telephone and digital media, taking and processing orders while up-selling and cross-selling.

Build strong relationships through outstanding service and maintain a weekly call diary to engage licensees with the drinks supply service. You will manage inbound and outbound calls, process orders, promote key brands, and ensure the customer has the best product