Hospitality Supervisor

University of New Hampshire; Durham (NH); On-site; USD 27,552 - 34,440; Full time

Job summary

The University of New Hampshire, located in Durham, NH, seeks a hands-on operations supervisor for a high-volume food service environment. You will supervise and train staff, coordinate multiple concepts, and ensure quality and safety in all prepared items.

You will manage purchasing, inventory, and staff development, while maintaining compliance with PCI Certification and Title IX. This role requires flexibility for evenings/weekends and a positive guest-service focus.

Qualifications

• Two years of supervisory experience in a food service operation.
• Knowledge of food service techniques, sanitation, and safety.
• Strong interpersonal abilities.
• Ability to multi-task and self-prioritize.
• Must be able to wear and use PPE as necessary.
• Must lift up to 50lbs.
• Flexibility to work nights/weekends.
• ServSafe Certification.
• Guest service passion and ability to work with diverse teams.
• Microsoft Office knowledge.
• Bilingual English/Spanish.

Responsibilities

• Supervise/coordinate staff and participate in food service activities across concepts.
• Provide hands-on quality control of made-to-order items (taste, presentation).
• Perform prep and service tasks based on business needs; conduct store walkthroughs.
• Manage purchasing and inventory of food, beverages, and supplies.
• Recruit, hire, schedule, train, and supervise student employees.
• Enforce standards of staff performance.
• Coach/discipline staff as needed.
• Train and enforce safety policies and PCI Title IX compliance.
• Cover staffing shortages and resolve operational issues.
• Coordinate equipment maintenance.

Skills

Supervisory experience

Guest service

Safety & sanitation

Multitasking

Bilingual English/Spanish

Education

High school diploma

Job description

Responsible for the supervision of all aspects of a high-volume food service operation. Duties include training/coaching of staff, interactions with guests, and evaluation of personnel, products, and equipment. Maintaining multiple concepts and supervision of staff. This is an essential staff position in Hospitality Services and is necessary for food production/service operations through weather or other emergency conditions.

Job Duties:

• Supervise/coordinate assigned staff and actively participate in food service activities, including preparation, handling and service of food items in several concepts simultaneously.
• Provides hands-on quality control and quality assurance of all made-to-order items (taste, presentation).
• Perform specific food prep and service tasks based on business needs. Performs routine store walkthroughs to identify business needs in the areas of merchandising, cleanliness, equipment maintenance, and safety.
• Responsible for purchasing and inventory of all food, beverage, and supplies.
• Recruit, hire, schedule, train and supervise all student employees.
• Enforcement of standards of employee performance in the areas of attendance, productivity, conduct and comportment.
• Responsible for coaching and disciplining non- student and student staff through the shift.
• Train and enforce safety policies, practices, and procedures.
• Ensures students are in compliance with PCI Certification and Title IX.
• Assume responsibility for covering/correcting staffing shortages, operational issues and performance issues of assigned staff.
• Coordinates maintenance of all equipment.
• Performs daily recordkeeping- Shift Summaries, POS reports and receipts, and submittal of invoices. Provides useful operational insight and observations to management.
• Maintains compliance with all governing bodies (Fire, Police, DHHS, USNH, permits, records, signage).
• Maintains necessary service records- Credit Card Reader logs, temp logs, equipment maintenance.
• Ensure that food supplies, utensils, and event signage necessary for efficient operation are available and the equipment is functioning properly. Responsible for student payroll and timecard record keeping.
• Perform other duties as assigned.
• Based on business needs, position will be required to assist with production and service requirements, as necessary.

Minimum Qualifications:

• High school graduation or equivalent
• Two years of supervisory experience in a food service operation.
• Knowledge of food service techniques, sanitation, and safety.
• Strong interpersonal abilities
• Ability to multi-task and self-prioritize.
• Must be able to wear and use appropriate personal protective equipment as necessary.
• Must be able to physically meet the demands of the position including lifting, bending, twisting, pulling, and pushing loads up to 50lbs.
• Must be able to work a flexible schedule that may include nights and weekends.
• ServSafe Certified
• Must have a guest service passion and the ability to work with diverse teams.
• Working knowledge of Microsoft office software.
• Bilingual English/Spanish

Compensation Pay Range:

$20-$25 based on experience

The University of New Hampshire is an R1 Carnegie classification research institution providing comprehensive, high-quality undergraduate and graduate programs of distinction. UNH is located in Durham on a 188-acre campus, 60 miles north of Boston and 8 miles from the Atlantic coast and is convenient to New Hampshire’s lakes and mountains. There is a student enrollment of 13,000 students, with a full-time faculty of over 600, offering 90 undergraduate and more than 70 graduate programs. The University actively promotes a dynamic learning environment in which qualified individuals of differing perspectives, life experiences, and cultural backgrounds pursue academic goals with mutual respect and shared inquiry.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

The pay range for this position is listed above. Actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations. More information on benefits can be found here: USNH Employee Benefits | Human Resources

Location:
Durham