Hospitality Associate

CP01 University System of New Hampshire; Durham (NH); On-site; USD 23,419 - 26,174; Part time

Job summary

CP01 University System of New Hampshire is seeking a Hospitality Associate responsible for food service preparation and ensuring positive guest experiences. The role requires at least one year of experience and ServSafe certification.

You will work on maintaining cleanliness, assisting guests, and complying with health standards. The position offers flexibility to work nights and weekends and requires the ability to physically meet operational demands.

The pay range is $17.00 to $19.00 per hour based on qualifications and experience.

Qualifications

• Minimum one year of experience in a food service role.
• ServSafe Certified.
• Ability to lift and carry loads up to 50 lbs.

Responsibilities

• Ensure cleanliness of kitchen/service equipment.
• Assist in guest flow and provide superior guest experience.
• Comply with health codes and safety standards.

Skills

Food service techniques

Multitasking

Guest service

Knowledge of sanitation and safety

Tools

Personal protective equipment

Job description

USNH Employees should apply within Workday through the Jobs Hub app.

Job Overview

The Hospitality Associate performs various tasks related to the production and service of cold food and beverage items according to recipe and ensures positive guest experiences in designated areas while maintaining standards of cleanliness and safety. This is an essential staff position in Hospitality Services and is necessary for food production/service operations through weather or other emergency conditions.

Responsibilities

• Present offerings are designated in standard or cycle menus in accordance with standardized recipes.
• Operate full line of equipment or POS system as directed, including listed equipment in description.
• Maintain cleanliness of kitchen/service equipment.
• Assist in guest flow to provide superior guest experience and ensuring standards of operations.
• Problem solve with staff to resolve operational issues and maintain professional appearance and demeanor.
• Participate in the orientation and training of team members, ensuring a positive work environment.
• Assist and direct student co‑workers.
• Monitor product quality as directed, including patron counts, presentation, temperature, and sanitization standards.
• Maintain records of patron count, temperature, food consumed, returned, or discarded as required.
• Inform management of customer impressions, suggestions, and equipment failure.
• Comply with state and local health codes.
• Maintain, report, and correct sub‑standard safety and sanitation practices.
• Wear and launder provided departmental uniform, per Hospitality Handbook.
• Maintain a level of flexibility to address departmental needs, including changes in work area, operation, or assigned duties within Hospitality Services.
• Show willingness to alter schedule temporarily if needed to support a high level of guest service.
• Work with co‑workers and student employees in a respectful and well‑mannered way as required by the UNH Hospitality Handbook.
• Perform other duties as assigned.

Qualifications

• Minimum one year of experience.
• ServSafe Certified.
• Knowledge of food service techniques, sanitation, and safety.
• Ability to multi‑task and self‑prioritize.
• Must be able to wear and use appropriate personal protective equipment, as necessary.
• Must be able to work a flexible schedule to include nights and weekends.
• Must be able to physically meet the demands of the position, including lifting, bending, twisting, pulling, and pushing loads up to 50 lbs.
• Must have a guest service passion and the ability to work with diverse teams.

Compensation

Pay Range: $17.00 to $19.00 an hour. The actual offer will be based on skills, qualifications, experience, and internal equity, in addition to relevant business considerations.

EEO Statement

The University System of New Hampshire is an Equal Opportunity/Equal Access employer. The University System is committed to creating an environment that values and supports diversity and inclusiveness across our campus communities and encourages applications from qualified individuals who will help us achieve this mission. The University System prohibits discrimination on the basis of race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, disability, genetic information, veteran status, or marital status.

Benefits

Benefits information can be found at USNH Employee Benefits | Human Resources.