Hospitality Specialist / Server Assistant (Dual Role)

Melting Pot | The Northwest Arkansas; Rogers (AR); On-site; USD 12,398,000 - 20,664,000; Full time

Job summary

Melting Pot | The Northwest Arkansas in Rogers, AR, seeks a hospitality-focused team member to welcome guests as they enter and exit the restaurant, while reinforcing MVP Night Out culture and maintaining high service standards.

Responsibilities include opening, running, and closing sidework, adhering to alcohol, food safety, and uniform policies, and participating in training sessions. Weekend availability is required to meet guest demand and support the team.

Qualifications

• Guest-facing hospitality skills and a friendly, professional demeanor.
• Ability to uphold uniform standards and grooming guidelines.
• Understanding of food safety and alcohol-service policies.

Responsibilities

• Greets guests entering and exiting the restaurant with a hospitable rapport.
• Promotes Melting Pot culture and MVP card to enhance guest experience.
• Adheres to company policies, uniform standards, and safety guidelines for alcohol and food handling.
• Executes opening, running, and closing sidework as part of the team.
• Attends PreShift trainings, reviews notes, and supports cost controls and operational procedures.
• Requires availability to work on weekends.

Job description

RESPONSIBILITIES:

• Opens doors and greets guests entering and exiting the restaurant, establishing a professional, hospitable rapport with each guest.

• Maintains positive guest relations and exceeds guests’ expectations by promoting and reinforcing Melting Pot culture around the MVP card and The Perfect Night Out®.

• Adheres to and maintains company policies and standards, complying with uniform standards, appearance and grooming best practices and federal, state, and local laws and guidelines concerning alcoholic beverages and food safety.

• Performs as part of the team, executing opening, running, and closing sidework assignments.

• Attends and participates in ongoing training sessions when provided, reads PreShift notes and attends PreShift meetings. Aware of the cost of supplies and executes proper operational procedures.

• must have availability to work weekends

QUALIFICATION REQUIREMENTS:

To perform this job successfully, the individual must be able to perform all job responsibilities. The items listed in the position profile are representative of the knowledge, skill, and / or ability required.