Hospitality Specialist - Bartender

The-Cleveland-Orchestra; Cleveland (OH); On-site; USD 19,000 - 25,000; Part time

Job summary

The Cleveland Orchestra at Severance Music Center is seeking a Hospitality Specialist to support premium hospitality, donor events, bartending, lounge and concession operations, and guest service throughout the venue. Ideal candidates bring bartending or food & beverage experience, professional presence, strong communication, and a passion for guest experiences.

You should be available for evenings, weekends, and special events, and meet Ohio alcohol service age requirements; certifications are

Qualifications

• Prior bartending and food & beverage experience.
• Professional presence and positive energy.
• Strong communication and interpersonal skills.
• Attention to detail and situational awareness.
• Reliability and accountability.
• Teamwork and collaboration.
• Adaptability in fast-paced environments.
• A genuine passion for hospitality and exceptional guest experiences.
• Must meet Ohio age requirements for alcohol service.
• Ability to work evenings, weekends, holidays, and special events.
• Alcohol service and food safety certifications preferred.

Responsibilities

• Deliver warm, welcoming, and professional service to every guest
• Anticipate guest needs and respond proactively
• Create memorable guest experiences through genuine engagement
• Serve food and beverages according to established service standards
• Operate point-of-sale systems accurately and responsibly
• Support premium hospitality experiences and special events
• Maintain clean, organized, and guest-ready service environments
• Assist with event setup, replenishment, transitions, and breakdown activities
• Support teammates and contribute to a culture of hospitality excellence
• Uphold food safety, responsible alcohol service, and operational standards

Skills

Bartending

Food & Beverage

Guest engagement

Service standards

POS handling

Tools

POS systems

Job description

Hospitality Specialist Seasonal Part-Time | Severance Music Center
At Severance Music Center, guests begin forming impressions long before the orchestra takes the stage and continue forming them long after the final applause. Every interaction contributes to the overall experience.As a Hospitality Specialist, you are more than a bartender, server, or event staff member. You are a host, an ambassador, and an active participant in the guest experience. Whether serving guests in a premium donor space, welcoming patrons at a bar, supporting a special event, or creating memorable moments throughout the venue, you help shape how guests experience one of the world’s great performing arts institutions.

We are seeking hospitality professionals who take pride in creating exceptional guest experiences and who are excited to contribute to a culture where hospitality is viewed as an essential part of the performance.

What You’ll Do

Hospitality Specialists support a variety of hospitality and food & beverage operations throughout Severance Music Center, including premium hospitality and donor events, bartending and beverage service, lounge and concession operations, weddings and special events, guest engagement and floor service, and event setup/service/breakdown.

• Deliver warm, welcoming, and professional service to every guest
• Anticipate guest needs and respond proactively
• Create memorable guest experiences through genuine engagement
• Serve food and beverages according to established service standards
• Operate point-of-sale systems accurately and responsibly
• Support premium hospitality experiences and special events
• Maintain clean, organized, and guest-ready service environments
• Assist with event setup, replenishment, transitions, and breakdown activities
• Support teammates and contribute to a culture of hospitality excellence
• Uphold food safety, responsible alcohol service, and operational standards

Who Thrives Here

• Prior bartending and food and beverage experience
• Professional presence and positive energy
• Strong communication and interpersonal skills
• Attention to detail and situational awareness
• Reliability and accountability
• Teamwork and collaboration
• Adaptability in fast-paced environments
• A genuine passion for hospitality and exceptional guest experiences
• Must meet Ohio age requirements for alcohol service
• Ability to work evenings, weekends, holidays, and special events
• Alcohol service and food safety certifications and Point-Of-Sale experience preferred

Why Join Our Team?

• Be part of the guest experience at one of the world’s most celebrated orchestras
• Work in a unique hospitality environment that combines performing arts and premium guest service
• Flexible seasonal scheduling
• Opportunities for training, cross-training, and professional development
• Access to premium events, donor hospitality experiences, and specialized assignments
• Potential pathways to trainer, leadership, and supervisory opportunities as the Hospitality program continues to grow
• Hourly wage of $16 plus tips

Join us in helping create memorable experiences that connect guests to the music, the venue, and The Cleveland Orchestra.