Hospitality Specialist-- Barrier Island Station

Capital Vacations; North Carolina; On-site; USD 32,000 - 45,000; Full time

Job summary

Capital Vacations is seeking a Hospitality Specialist for its Barrier Island Station in Duck, NC. This role represents our first point of contact with guests, handling all stages of their stay from check-in to check-out and beyond.

The position requires excellent customer service, strong communication, and the ability to work evenings, holidays, and weekends. A bilingual ability is a plus and helps support a seamless guest experience.

Qualifications

• High School Diploma or GED required.
• Basic computer skills.
• Excellent verbal and written communication skills.

Responsibilities

• Operate front desk efficiently and courteously.
• Check guests in/out and post charges.
• Answer calls with proper etiquette and assist guests with questions.
• Provide local information on restaurants and attractions.
• Coordinate with other departments to fulfill guest requests.
• Process revenue and handle cash and card transactions daily.
• Prepare night audit and maintenance requests in a timely manner.
• Make reservations and manage room moves to ensure guest satisfaction.

Skills

Excellent customer service

Bilingual (a plus)

Communication skills

Active listening

Work with minimal supervision

Education

High School Diploma/GED

Job description

Hospitality Specialist-- Barrier Island Station

Duck, North Carolina · Barrier Island Station · Front Desk

Job Description

WHAT YOU'LL DO

Looking for a professional individual to represent the first point of contact with our guest and handle all stages of their stay.

RESPONSIBILITIES

• Responsible for the efficient and courteous operation of the front desk.
• Responsible for checking guests in/out most efficiently and courteously. Collect balances and post appropriate room charges.
• Answers and transfers call from the switchboard using proper telephone etiquette.
• Answer guest questions about local restaurants and attractions.
• Make courtesy calls and follow up calls to all guests’ issues.
• Send confirmation letters to owners/guests.
• Coordinate with all other departments to ensure a smooth response to guest’s requests.
• Process all incoming revenue from all departments daily.
• Open and close the credit card machines and cashier audit reports.
• Balance out cash drawer, process advance deposits when making reservations and collect money and post the transactions from other departments.
• Order office supplies as needed.
• Prepare night audit daily.
• Enter maintenance and service requests in SPI promptly.
• Make reservations courteously and efficiently.
• Make room moves and stay over requests for guests as needed to ensure guest satisfaction.
• Run reports and correct errors before guest check-in.
• Perform any other inventory management changes as directed by the supervisor or manager.
• Prepare check-in packets for the upcoming week.
• Make rental calls to notify owners whether their villa rented or not.
• Respond to online reviews.
• Reconcile rentals for the previous month.
• Check online travel agents for rental inbound.
• Daily post office and banking run.
• Block RCI points for unpaid accounts.
• Manage RCI banking, membership changes, and cancellations.
• All other duties as assigned by management

QUALIFICATIONS

• High School Diploma/GED
• Experience from which comparable knowledge and abilities are acquired
• Basic computer skills
• Great attention to detail
• Excellent Customer Service skills with the ability to work under pressure
• Bilingual is a plus
• Active listener with the ability to solve problems
• Work with minimal supervision
• Excellent verbal and written communication skills
• Flexible schedule – Ability to work evenings, holidays and weekends are a must