R.O.- Hospitality Specialist

Capital Vacations; Indian Harbour Beach (FL); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Paid Time Off

Paid Holidays

Medical/Dental with employer contrib

Voluntary Life Insurance

Disability insurance

Aflac Insurance

Company-paid life insurance and long‑t

Travel Perks to Resort Locations

Company Perks Program

Job summary

Capital Vacations is seeking a Hospitality Specialist to ensure a warm, welcoming environment for guests and to deliver outstanding service throughout their stay.

You will manage front desk duties, assist guests with check-in/check-out, and coordinate with departments to address needs. The role emphasizes accuracy, courtesy, and strong communication in a busy resort setting.

Qualifications

• Experience in hospitality or customer service preferred.
• Strong customer service and communication skills.
• Ability to work under pressure and maintain accuracy.

Responsibilities

• Manage front desk operations efficiently and courteously.
• Check guests in/out, post charges, handle reservations and room moves.
• Provide local information and answer phone inquiries with proper etiquette.
• Handle guest issues with courtesy and follow-up, send confirmations as needed.
• Coordinate with other departments to ensure smooth guest requests.
• Process revenue and balance cash drawers; manage deposits and banking tasks.
• Enter maintenance requests and manage service coordination.
• Prepare check-in packets and order office supplies as needed.
• All other duties as assigned.

Skills

Customer service

Attention to detail

Communication

Education

High School Diploma/GED

Tools

Computer skills

Job description

We are seeking a highly motivated and customer-focused individual to join our team as a Hospitality Specialist. As a Hospitality Specialist, you will play a vital role in ensuring exceptional customer service experience for our guests. You will be responsible for providing a warm and welcoming environment, addressing guest needs, and ensuring their satisfaction throughout their stay.

Benefits

• Paid Time Off and Paid Holidays
• Medical/Dental with employer contribution
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company‑paid life insurance and long‑term disability
• Travel Perks to Resort Locations
• Company Perks Program

Responsibilities

• Responsible for the efficient and courteous operations of the front desk.
• Responsible for checking guests in/out. Collect balances, post appropriate room charges, make reservations, make room moves, and handle stay‑over requests to ensure guest satisfaction. Check online travel agents for rental inbound, run reports and correct errors before guest check-in, prepare nightly audits, and respond to online reviews.
• Answer and transfer calls from the switchboard using proper telephone etiquette. Provide information on local restaurants and attractions.
• Make courtesy and follow‑up calls to address guest issues. Send confirmation letters to owners/guests as needed and notify owners whether their villa has been rented.
• Coordinate with all departments to ensure a smooth response to guest requests.
• Process all incoming revenue from all departments daily. Open and close credit card machines and cashier audit reports, balance the cash drawer, process advance deposits, and collect money and post transactions from other departments. Handle daily post office and banking runs.
• Perform other inventory management changes as directed by supervisor or manager.
• Prepare check‑in packets for the upcoming week and order office supplies as needed.
• Enter maintenance and service requests in SPI promptly. Block RCI points for unpaid accounts and manage RCI banking, membership changes, and cancellations.
• All other duties as assigned.

Responsibilities listed may not include all tasks or apply to all resort locations; an official job description will be provided and signed on the first day of employment.

Qualifications

• High School Diploma/GED preferred
• Prior experience in a hospitality or customer service role preferred
• Computer skills, attention to detail, excellent customer service skills, and the ability to work under pressure

Capital Vacations is an Equal Opportunity Employer. We celebrate diversity and support an inclusive workplace!