Manager, National Training - Learning & Development - Hospitality, Event Production

Pinnacle Live; Arlington Heights (IL); Remote; USD 60,000 - 100,000; Full time

Job summary

Join a dynamic team at an innovative company that specializes in elevating live event experiences. As the Manager of National Training, you will play a pivotal role in shaping the training and development landscape, ensuring that all team members are equipped with the skills and knowledge they need to excel. This remote position allows you to manage a robust training curriculum, optimize learning paths, and lead a team of professionals dedicated to fostering talent and leadership within the organization. If you're passionate about developing others and thrive in a fast-paced environment, this is the perfect opportunity for you to make a significant impact.

Benefits

Performance-based incentive plans

Generous PTO

401k with contribution match

Health, vision, and dental insurance

Qualifications

• 2+ years of experience in learning and development.
• Strong project management skills and ability to lead.

Responsibilities

• Manage and execute training and development solutions.
• Create best-in-class onboarding experiences.

Skills

Project Management

Written Communication

Verbal Communication

People Management Techniques

Behavioral Learning Strategies

Collaboration and Influence

Education

Minimum 2 years industry experience

Experience managing large scale learning programs

Tools

Cornerstone on Demand

Personality Assessment Tools

Job description

Company Overview:

Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meetings and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.

Job Summary:

This is a remote role. The Manager, National Training will manage and execute the planning, implementation, maintenance, and administration of all training and development solutions, including building technical, functional, industry, and leadership capabilities, to align with Company goals.

Essential Functions:

Lead & Design:

1. Manage robust training curriculum (technical, soft skills, compliance, etc.)
2. Act as subject matter expert on Pinnacle Live's LMS (Cornerstone on Demand)
3. Develop curriculum, career paths, and training coordination and execution.
4. Partner with stakeholders and advisors on future skills and competencies

Deliver & Optimize:

1. Create best-in-class onboarding experiences.
2. Manage sponsorship and mentorship programs.
3. Lead development of emerging leaders and talent pipeline.
4. Manage and optimize learning plans and career paths.
5. Review and update training programs for relevance and alignment with strategy.

Manage & Govern:

1. Implement and maintain training policies, standards, and tools.
2. Manage learning and development providers.
3. Oversee annual learning and development budget.
4. Lead a team of learning and development professionals.

Education & Experience:

1. Two (2) years’ minimum of industry experience.
2. Experience managing large scale learning and development programs.
3. Strong project management skills and demonstrated ability to lead across the organization.
4. Demonstrated knowledge of innovative learning & development tools and technologies.
5. Demonstrated ability to lead, inspire and develop relationships across all levels of the organization.
6. Ability to collaborate, influence, and work effectively with colleagues and senior leadership to deliver exceptional results.

Required Skills & Knowledge:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

1. Strong written and verbal skills necessary to complete assigned tasks and excellent project management skills a must.
2. Deep knowledge of how people learn and evolve behaviors, people-management techniques, team performance strategies, and business success strategies.
3. Demonstrates solid understanding LMS and other support systems.
4. Familiarity with personality assessment tools.
5. Works on assignments that are more complex in nature in which judgment and initiative are required in resolving problems and making recommendations.
6. Ability to thrive in an ambiguous, constantly changing and fast-paced environment.

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Benefits:

1. Performance based incentive plans on top of base salary.
2. Generous time off with PTO, holidays and sick/personal days.
3. 401k with a contribution match.
4. Insurances; health, vision, dental and more.

Pinnacle Live is an E-verify and Equal Employment Opportunity Employer.

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.