Director of Hospitality

Xfinity Live!; Kansas City (MO); On-site; USD 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic leader to manage a luxury facility in Kansas City. This role involves hiring and training a dedicated team, developing standard operating procedures, and ensuring the highest level of customer service. The ideal candidate will possess strong management experience, exceptional organizational skills, and a passion for hospitality. Join a vibrant workplace that values inclusivity and excellence, where you can make a significant impact on guest experiences and operational success. If you thrive in a fast-paced environment and are committed to quality, this opportunity is perfect for you.

Qualifications

• 2+ years of management experience in luxury settings required.
• Strong customer service and leadership skills are essential.
• Proficient in Microsoft Office and project management tools.

Responsibilities

• Hire, train, and mentor a team to uphold brand standards.
• Develop operating procedures and ensure quality control.
• Provide exceptional customer service and manage budgets.

Skills

Management/Supervisory Experience

Customer Service Skills

Microsoft Office Products

Leadership

Time Management

Attention to Detail

Conflict Resolution

Team Building

Project Management

Professionalism

Education

Hospitality Management

Customer Service

Supervisory Experience

Tools

Office Equipment

Project Management Software

Job description

The Cordish Companies’ origins date back to 1910 and encompass four generations of privately-held, family ownership. During the past ten decades, The Cordish Companies has grown into a global leader in Commercial Real Estate; Entertainment Districts; Sports-Anchored Developments; Gaming; Hotels; Residential Properties; Restaurants; International Development; Coworking Spaces; and Private Equity. One of the largest and most respected developers in the world, The Cordish Companies has been awarded an unprecedented seven Urban Land Institute Awards for Excellence for public-private developments that are of unique significance to the cities in which they are located. The Cordish Companies has developed and operates highly acclaimed dining, entertainment and hospitality destinations throughout the United States, many falling under The Cordish Companies’ Live! Brand, highly regarded as one of the premier entertainment brands in the country. Welcoming over 50 million visitors per year, these developments are among the highest profile dining, entertainment, gaming, hotel and sports-anchored destinations in the country. The Cordish Companies prides itself on its entrepreneurial spirit and being an inclusive workplace for all team members.

Essential Duties & Responsibilities
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions including but not limited to:

1. Hire, train and mentor a team that will follow the company's mission and brand standards.
2. Develop standard operating procedures for all required tasks.
3. Stay abreast of industry standards, technology and trends.
4. Excellent with conflict resolution and team building.
5. Create operating systems and checklists to provide a well-serviced and clean facility.
6. Implement quality control mechanisms.
7. Provide exceptional Customer Service by exceeding client's expectations and needs.
8. Make hiring, promotion, disciplinary, and termination recommendations to direct supervisor.
9. Complete thorough, daily facility inspections.
10. Effectively communicate operation malfunctions promptly to building management.
11. Develop and maintain an approved budget.
12. Operate and oversee food and beverage programs.
13. Execute resident events.
14. Provide weekly reports detailing events and revenue.
15. Other duties assigned.

Skills
• Prior management/supervisory experience in a Luxury Resort or Luxury Residential Facility is required. 2 years or more is preferred.
• Must be willing to deliver the highest level of quality customer service (aggressive hospitality) to our clients.
• Strong customer service skills and being a self-starter are important.
• Strong individual and team contributor.
• Must be friendly, outgoing, and a people-person.
• Must have a passion for elevated customer service; and must be ambitious, friendly, courteous, warm, compassionate and comfortable with people of all age groups.
• Must possess strong work ethic, honesty and integrity.
• Some flexibility with the schedule is required in cases of emergency.
• Consistently exhibits leadership along with a team-oriented focus.
• Knowledge of Microsoft Office Products including Outlook, Word, Excel, and PowerPoint.
• Knowledge of general construction industry and project management software and procedures.
• Ability to conduct oneself in a professional manner to both internally and externally.
• Must be assertive, and display a sense of urgency, motivation, confidence, and a self-starter.
• Strong attention to detail, follow-up and excellent organizational skills.
• Armed with strong time-management skills, as well as the ability to handle multiple projects and work independently.
• A cooperative team player who knows how to work well with employees, vendors, and customers alike.
• Ability to treat sensitive/confidential information with appropriate discretion.
• Strong sense of urgency, adaptability, flexibility and resourcefulness.
• The ability to function professionally under pressure, while managing multiple concurrent projects and deadlines.
• Must possess personal tact, discretion and good judgment.
• Very well organized, can-do attitude and self-motivated.

Supervisory Responsibility
Food and beverage staff, pool operations staff

Education & Experience
• Supervisor: 1 year (Required)
• Customer Service: 1 year (Required)
• Hospitality Management: 2 years (Required)
• Hotel: 1 year (Required)

Working Conditions
The position will work onsite and in the corporate office in Kansas City. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands
The Office Support Worker will have to spend long hours sitting and/or standing using office equipment and computers which can cause muscle strain. The Office Support Worker may also have to do some light lifting of supplies and materials up to 35 lbs from time to time.

Environmental Conditions
The Office Support Worker may have to manage a number of projects at one time, and may be interrupted frequently to meet the needs and requests of residents, clients and contractors. The Office Support Worker may find the environment to be busy, noisy and will need excellent organizational and time and stress management skills to complete the required tasks.

Sensory Demands
Sensory demands include use of the computer, which may cause eyestrain and occasional headaches. The office may be noisy and busy making it difficult for the Office Support Worker to concentrate.