Hospitality Specialist

Woodhouse Spa - Cedar Park; Omaha (NE); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Performance-based bonus

Employee discounts

Flexible schedule

Advancement opportunities

Training & development

Paid sick time

HSA with employer contribution

Growth opportunities

Job summary

Woodhouse Spa in Omaha seeks a Hospitality Specialist to help create a warm, luxurious guest experience and support daily spa operations by anticipating needs, maintaining serene guest areas, and handling laundry and amenities with care.

The ideal candidate is warm, dependable, and detail oriented, with a passion for hospitality. You will ensure guest comfort—from robe preparation to beverage service—and collaborate with team members to deliver an exceptional Woodhouse experience.

Qualifications

• Previous hospitality, spa, hotel, or customer service experience preferred but not required.
• Warm, professional and approachable with a genuine passion for taking care of others.
• Comfortable standing for extended periods and lifting up to 30 pounds.

Responsibilities

• Warmly welcome guests and provide attentive, personalized hospitality throughout their visit.
• Anticipate guest needs and assist with beverages, robes, towels, and other amenities.
• Maintain relaxation areas, locker rooms, restrooms, lounges, and guest spaces to ensure cleanliness and presentation.
• Perform light cleaning and replenish supplies as needed.
• Manage spa laundry including towels, robes, and linens.
• Assist service providers with room turnover and operational needs.
• Promote spa services and retail products based on guest preferences.
• Support opening/closing procedures and special events.
• Collaborate with Guest Services and spa leadership to deliver a superior guest experience.

Skills

Hospitality

Customer service

Attention to detail

Punctuality

Job description

Position Summary

The Hospitality Specialist plays an essential role in creating the warm, welcoming, and luxurious experience that defines Woodhouse Spa. This position supports the guest experience and daily spa operations by anticipating guest needs, maintaining beautiful and comfortable guest areas, managing laundry and amenities, and providing light housekeeping support.

Benefits

• Bonus based on performance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Training & development

Position Summary

The Hospitality Specialist plays an essential role in creating the warm, welcoming, and luxurious experience that defines Woodhouse Spa. This position supports the guest experience and daily spa operations by anticipating guest needs, maintaining beautiful and comfortable guest areas, managing laundry and amenities, and providing light housekeeping support.

The ideal candidate is warm, dependable, detail-oriented, and passionate about hospitality. You understand that the smallest details—from a perfectly prepared robe and warm beverage to a pristine relaxation area—help create an exceptional Woodhouse experience.

Key Responsibilities

• Warmly welcome guests and provide attentive, personalized hospitality throughout their visit.
• Anticipate guest needs and assist with beverages, refreshments, robes, slippers, towels, and other amenities.
• Maintain relaxation areas, locker rooms, restrooms, lounges, and other guest spaces to ensure they are consistently clean, organized, stocked, and presentation-ready.
• Perform light cleaning, including sweeping, wiping surfaces, tidying common areas, replenishing supplies, and addressing spills or immediate needs.
• Manage spa laundry, including washing, drying, folding, organizing, and maintaining appropriate levels of towels, sheets, robes, and other linens.
• Assist service providers with room turnover, linens, supplies, and other operational needs.
• Be comfortable discussing and recommending spa services, enhancements, and retail products based on individual guest needs and preferences.
• Support opening and closing procedures, special events, group bookings, and other daily spa operations.
• Work collaboratively with Guest Services, service providers, and spa leadership to deliver an exceptional guest experience.

Qualifications

• Previous hospitality, spa, salon, hotel, restaurant, country club, retail, or customer service experience preferred but not required.
• Warm, professional, and approachable with a genuine passion for taking care of others.
• Strong attention to detail with the ability to anticipate needs and take initiative.
• Comfortable recommending products and services to guests.
• Dependable, punctual, flexible, and team-oriented.
• Ability to work in a fast-paced environment while maintaining a calm, professional presence.
• Availability to work a flexible schedule, including evenings and weekends.
• Ability to stand and walk for extended periods and lift/carry up to approximately 30 pounds.

Woodhouse Perks & Benefits

• Competitive hourly pay of $16–$20, based on experience and qualifications, plus performance-based incentive and bonus opportunities.
• One week of Paid Sick Time
• Health Savings Account (HSA) starting January 1st, 2027, plus an employer contribution after one year of service.
• Generous employee discounts on spa services and retail products.
• Participation in The Woodhouse Way paid training program.
• Opportunity to work in a new, state-of-the-art luxury spa facility with opportunities for professional growth.

Compensation: $16.00 - $20.00 per hour

Passion Meets Purpose at Woodhouse

At Woodhouse, we provide self-care that lasts. We believe that wellness and luxury should be accessible, and our customizable treatments and relaxing atmosphere provide the opportunity for our guest to feel revived and renewed long after they leave us.

Are you a spa professional looking to make an impact in the wellness of others? Join us at Woodhouse where you’ll share your craft in a luxury environment with ample opportunity for growth.

About Us: Founded in 2001, Woodhouse is a premier spa franchise with a fresh approach to self-care. Offering signature massages, facials, body treatments, rituals and more, we provide guests a holistic approach to wellness that lasts long after they leave the spa. With 85+ locations nationwide, we are the gold standard of neighborhood spas, powered by our commitment to an unparalleled spa experience that focuses on total well-being.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this location should be made directly to the franchisee.

We want to be the best for our guests. That means keeping a superior staff. We hope to bring in your talent, help you grow, and provide a home where you can enjoy what you do for a long time.

• Specific benefits vary by location