Hospitality Shift Lead: Guest Experience & Team Coach

Workstream; Mandeville (LA); On-site; USD 20,664,000 - 27,552,000; Full time

Job summary

Chicken Salad Chick in Mandeville, LA is hiring a Shift Lead to role-model hospitality and lead a team during opening, mid-shift and closing hours. You will guide staff, manage guest needs and uphold service standards in a fast-casual setting.

Ideal candidates bring strong customer service, team leadership experience and excellent communication. This on-site role requires reliability, a valid driver’s license and weekend availability.

Qualifications

• Hard-working, team-oriented, friendly and honest with great customer service.
• Reliable transportation with a current driver’s license.
• Authorized to work in the United States.
• Age 18 or older.
• High School diploma or equivalent.
• Weekend availability including Saturdays.
• One year of leadership experience in a restaurant preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Serve guests by taking orders, handling payments, and preparing drinks and desserts with courtesy.
• Deliver meals to tables or pickup area and maintain exceptional service.
• Keep work area, dining room, restrooms and parking lot clean and organized.
• Stock sauces, cups, lids and supplies as needed during shift.
• Lead and coach team to uphold hospitality and service standards.
• Provide training on policies and procedures and foster a positive work environment.
• Maintain food safety and cleanliness standards.
• Open and/or close the restaurant as a shift lead and key holder.

Skills

Customer service

Team leadership

Reliability

Communication skills

Education

High School diploma or equivalent

Job description

Chicken Salad Chick in Mandeville, LA is hiring a Shift Lead to role-model hospitality and lead a team during opening, mid-shift and closing hours. You will guide staff, manage guest needs and uphold service standards in a fast-casual setting.

Ideal candidates bring strong customer service, team leadership experience and excellent communication. This on-site role requires reliability, a valid driver’s license and weekend availability.