Guest Experience Shift Lead

Chicken Salad Chick; Fairhope (AL); On-site; USD 17,000 - 21,000; Full time

Job summary

Chicken Salad Chick in Fairhope, AL is seeking a hospitality-minded Shift Lead to oversee opening, mid-shift, and closing operations, ensuring excellent guest service and a clean, welcoming dining environment.

You will lead a team, coach staff, handle cash, deliveries, and maintain safety and cleanliness, with requirements of 18+, ServSafe, and a High School diploma; apply to join our fast-paced team.

Qualifications

• High School diploma or equivalent required.
• ServSafe Certification or training preferred.
• Excellent customer service and communication skills required.
• Reliable transportation and legal authorization to work in the United States.

Responsibilities

• Serving guests by taking orders, handling cash and cards, and preparing drinks and desserts with a friendly, timely approach.
• Delivering meals to tables or pickup areas while maintaining exceptional guest service.
• Maintaining cleanliness of the workspace, dining area, restrooms and outdoor spaces.
• Stocking supplies as needed to sustain operations throughout the shift.
• Lead and coach team members to follow policies and provide a positive guest experience.

Skills

Customer service

Team leadership

Cash handling

Communication

Attention to detail

Education

High School diploma or equivalent

ServSafe Management Certification

Tools

ServSafe Management Certification

Job description

Chicken Salad Chick in Fairhope, AL is seeking a hospitality-minded Shift Lead to oversee opening, mid-shift, and closing operations, ensuring excellent guest service and a clean, welcoming dining environment.

You will lead a team, coach staff, handle cash, deliveries, and maintain safety and cleanliness, with requirements of 18+, ServSafe, and a High School diploma; apply to join our fast-paced team.