HOSPITALITY SERVICES LEAD ATTENDANT, HOSPITALITY SERVICES

SGMC Health; Valdosta (GA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in healthcare is seeking a Hospitality Lead Attendant to oversee operations and provide exceptional service to patients and visitors. This role involves coordinating the activities of hospitality attendants, ensuring smooth transitions between shifts, and assisting guests with their needs. The ideal candidate will thrive in a customer service-oriented environment, possess excellent communication skills, and maintain a professional appearance. Join a dedicated team that values compassion and service excellence, making a meaningful impact on patient experiences at the main campus.

Qualifications

• 3-5 years of experience in customer service or related field.
• Must be friendly and thrive in a customer service-oriented environment.

Responsibilities

• Oversee daily operations of Hospitality Attendants and create schedules.
• Provide exceptional service to patients and visitors, assisting with needs.

Skills

Customer Service

Verbal Communication

Interpersonal Skills

Professional Appearance

Ability to Work in High-Stress Environment

Education

High School Graduate or Equivalent

Tools

Georgia Driver’s License

Job description

Description

Location: Main Campus
Department: HOSPITALITY SERVICES
Schedule: Full Time, Varied Hours/Shift,

POSITION SUMMARY

The Hospitality Lead Attendant reports directly to the Hospitality Service Manager and is responsible for overseeing the daily operations of Hospitality Attendants: creating schedules, ensuring smooth transitions between shifts and providing support as needed. As the Lead Attendant, this position also performs the duties of a hospitality attendant, including anticipating guests needs and providing exceptional service to patients and visitors upon arrival and departure from SGMC Health Main Campus, providing wayfinding assistance, assisting customers to and from their vehicles, maintaining wheelchair inventory, assisting patients in wheelchairs if needed, and driving the hospitality cart to pick up patients at their vehicles and transporting them to and from SGMC Main Campus entry ways and exits as required. Hospitality Services Attendant will also provide valet services as needed at Emergency and Pearlman Cancer Center entrances. Additionally, the Lead Attendant performs additional tasks within the Emergency Department including various rounds, ensuring the waiting area is clean and inviting, and acts as a liaison between patients, guests, and the clinical team. Other duties as assigned.

EDUCATION

The Hospitality Services Attendant must be a high school graduate or hold an equivalent qualification. A valid Georgia Driver’s License is required for this position.

EXPERIENCE

Must have 3-5 years’ experience in a customer service environment or closely related field.

KNOWLEDGE, SKILLS, AND ABILITIES

The ideal candidate must be friendly, outgoing, and thrive in a customer service-oriented environment. They must have excellent verbal communication skills and a clean MVR with a valid license. They must be able to assist patients who require assistance to and from their vehicles and must maintain a professional appearance at all times. Ability to oversee and coordinate the activities of hospitality attendants. Strong interpersonal skills are essential, as the candidate must demonstrate the ability to establish and maintain effective working relationships. Additionally, the candidate must possess strong communication skills, enabling effective interaction with patients, employees, and families. The ability to work in a high-stress environment is also crucial for success in this role.

WORKING CONDITIONS - ADA INFORMATION

The role requires the ability to tolerate working outdoors in various weather conditions, including rain, snow, sun, and both hot and cold temperatures. Additionally, the candidate must have the capability to lift up to 20 pounds as part of the job's physical demands.