Hospitality Service Supervisor & Trainer

Kirkwood Community College; Cedar Rapids (IA); On-site; USD 36,000 - 52,000; Full time

Job summary

Kirkwood Community College in Cedar Rapids, IA invites applications for a Lead/Supervisor to manage food and beverage service at The Class Act, Maikka, and related venues. You will train students, supervise staff, and uphold quality, sanitation and guest service standards across operations.

Qualifications include a high school diploma or equivalent, at least 21 years old, and two years of full-time experience in hospitality/beverage with leadership experience; post-secondary education preferred.

Qualifications

• High school diploma or equivalent required.
• Must be at least 21 years of age.
• Preference for two years of full-time hospitality/beverage experience with leadership.
• Post-high school education preferred.

Responsibilities

• Attend to the needs of hotel, meeting, restaurant and/or bar guests and resolve customer complaints regarding food and beverage service.
• Train workers in food service and beverage preparation, and in service, sanitation, and safety procedures.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Control inventories of food, equipment, small ware, and liquor, and report shortages to designated personnel.
• Observe and evaluate workers and work procedures in order to ensure quality standards and service.
• Assign duties, responsibilities, and work stations to employees in accordance with work requirements.
• Perform personnel actions such as hiring and disciplining staff, consulting with other managers as necessary.
• Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.
• Regular and consistent attendance at work.
• Perform other related work duties as assigned.

Skills

Staff supervision

Customer service

Food & beverage service

Training & coaching

Inventory control

Sanitation & safety

Communication

Education

High school diploma or equivalent

Post-secondary education preferred

Job description

Kirkwood Community College in Cedar Rapids, IA invites applications for a Lead/Supervisor to manage food and beverage service at The Class Act, Maikka, and related venues. You will train students, supervise staff, and uphold quality, sanitation and guest service standards across operations.

Qualifications include a high school diploma or equivalent, at least 21 years old, and two years of full-time experience in hospitality/beverage with leadership experience; post-secondary education preferred.