Greeter- The Class Act Restaurant

Kirkwood Community College; Cedar Rapids (IA); On-site; USD 17,000 - 28,000; Full time

Job summary

Kirkwood Community College's Center for Hospitality Excellence is seeking a trainer to welcome guests, seat them, and supervise student learning across The Hotel at Kirkwood Center, The Kirkwood Center for Hospitality Arts and Continuing Education.

The trainer will coordinate with kitchen and service staff, answer reservations, and ensure dining details meet guest expectations while maintaining a welcoming, inclusive environment and professional appearance.

Qualifications

• Must be 16 years old.
• Excellent verbal communication skills and customer service skills.
• Preference given to candidates with a post high school degree.
• Preference given to those with a minimum of two years full-time experience in a related hospitality setting or equivalent education and related work experience.

Responsibilities

• Greet guests and seat them at tables or in waiting areas, providing menus and specials.
• Assign patrons to tables suitable for their needs.
• Answer all incoming calls, take reservations and In-Room dining orders, relay information to staff.
• Maintain contact with kitchen, management, serving staff and customers to ensure dining details are handled correctly and concerns addressed.
• Be versed with all menus to answer questions guests may have.
• Regular and consistent attendance at work.
• Perform other related duties as assigned.

Skills

Verbal communication

Customer service

Education

Post-secondary degree

Job description

JOB GOAL

To advance Kirkwood's Center for Hospitality Excellence's vision to lead the world in educating and preparing the finest hospitality professionals that will impact the global community. Our Mission is to be the best place to learn, recruit and stay. We do this by teaching, developing and serving.

GENERAL JOB SUMMARY

Welcomes patrons, seats them at tables, and helps to ensure the quality of facilities and service. This position serves as a trainer. Trainers are responsible for supervising the learning experiences of students in all areas of The Hotel at Kirkwood Center, The Kirkwood Center for Hospitality Arts and The Kirkwood Center for Continuing Education.

UNIVERSAL CORE COMPETENCIES

• Advocate for Continual Improvement – empowering each other to identify opportunities for excellence.
• Collaborate with Mutual Accountability – working together with a willingness to take ownership and account for our actions.
• Champion Service – anticipating needs and create a welcoming, diverse, and inclusive environment.
• Perseverance – commitment to excellence even in the face of adversity or delay in achieving success.
• Lead – regardless of title, through positive influence.

DUTIES/RESPONSIBILITIES

• Greet guests and seat them at tables or in waiting areas providing them with menus/specials.
• Assign patrons to tables suitable for their needs.
• Answer all incoming calls taking reservations, messages and In-Room dining orders and relaying information to appropriate staff.
• Maintain contact with kitchen staff, management, serving staff, and customers to ensure that dining details are handled properly and customers' concerns are addressed.
• Versed with all menus to be able to answer any questions guests may have.
• Regular and consistent attendance at work.
• Perform other related work duties as assigned.

PERFORMANCE EXPECTATIONS

• Must have the ability to take directions and effectively perform the work.
• Positive and customer service oriented attitude at all times.
• Maintain proper grooming and dress code standards.
• Must speak and understand English well enough to converse with customers, supervisors, and employees.
• Ability to stand and/or walk for the duration of shift.
• Welcome, value, and nurture people of all backgrounds, perspectives, and experiences, as well as support and promote an environment that accepts differences.

The statements contained herein reflect general details as necessary to describe the essential job duties/responsibilities and performance expectations of the job, which should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned.

PHYSICAL ACTIVITIES WITH/WITHOUT REASONABLE ACCOMMODATION

Position involves working in a business setting. Occasional (10-33%) sitting, viewing equipment and supplies and other types of close visual work. Frequent (34-66%) reaching, pulling, grasping and pushing. Constant (67-100%) standing, walking, repetitive motion, talking and listening.

MINIMUM QUALIFICATIONS

• Must be 16 years old.
• Must have excellent verbal communication skills and customer service skills.
• Preference will be given to those candidates with a post high school degree.
• Preference will be given to those candidates with a minimum of two years full-time, experience in a related hospitality setting or the equivalent education and related work experience.

EEO AA/STATEMENT

It is the policy of Kirkwood Community College not to discriminate in its programs, activities, or employment on the basis of race, color, national origin, sex, disability, age, sexual orientation, gender identity, creed, religion, and actual or potential family, parental or marital status. If you have questions or complaints related to compliance with this policy, please contact the Vice President, Human Resources and Institutional Effectiveness (employees) or the Vice President of Student Services (students), 6301 Kirkwood Blvd. SW, Cedar Rapids, IA 52404,319-398-5572,[e-mail], or the Director of the Office for Civil Rights, U.S. Department of Education, Cesar E. Chavez Memorial Building, 1244 Speer Boulevard, Suite 310, Denver, CO 80204-3582, Telephone:[phone]FAX: [phone], TDD 800-877-8339 Email:[e-mail].