Hospitality Security Supervisor — Patrol & Response

DREAMWEAVER HOTELS LLC; Chicago (IL); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical plans

Dental plans

Vision insurance

Paid time off

401(k) retirement plan

Flexible spending account

Life and AD&D insurance

Short-term disability

Long-term disability

Commuter benefits

Pet insurance

Hilton travel discounts and employee

Career growth and training

Job summary

theWit Chicago is seeking an experienced Security Supervisor to support daily security operations, coordinate with third-party security officers, and help maintain a safe, welcoming environment for guests, team members, and visitors.

The role reports to the Director of Security and is a Full Time, Non Exempt position with a pay rate of $26.00 per hour. Responsibilities include monitoring post orders, site inspections, incident responses, and assisting with emergency procedures.

Qualifications

• At least two years of security experience required.
• Hospitality experience and prior supervisory experience preferred.
• Strong leadership, communication, problem-solving, and de-escalation skills.

Responsibilities

• Coordinate daily security coverage and post assignments with the third-party provider under the Director of Security.
• Monitor adherence to post orders, appearance standards, and service expectations; report concerns.
• Complete routine safety checks, site inspections, and report hazards or gaps promptly.
• Conduct property patrols, monitor surveillance, and support access control.
• Respond to disturbances and incidents with professional communication and de-escalation.
• Support emergency response and evacuation procedures with hotel departments and responders.
• Prepare incident reports and review officer reports for accuracy; communicate follow-ups during handoffs.
• Assist investigations as directed; protect confidential information and escalate concerns.
• Maintain communication with hotel leadership, HR, and third-party provider.
• Document concerns and refer coaching or disciplinary matters as needed.

Skills

Leadership

Communication

Problem-solving

De-escalation

Job description

theWit Chicago is seeking an experienced Security Supervisor to support daily security operations, coordinate with third-party security officers, and help maintain a safe, welcoming environment for guests, team members, and visitors.

The role reports to the Director of Security and is a Full Time, Non Exempt position with a pay rate of $26.00 per hour. Responsibilities include monitoring post orders, site inspections, incident responses, and assisting with emergency procedures.