Guest-Experience Security Officer

Sonesta Hotels International Corporation in; Fort Lauderdale (FL); Presencial; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Dental & Vision Insurance

HSA with Company Match

401(k) Retirement Plan with Company X

Paid Vacation & Sick Time

Paid Parental Leave

Company-Paid Life Insurance

Disability Insurance

Hospital Indemnity, Critical Illness &

Educational Assistance

Sonesta Hotel Discounts

Additional Perks & Employee Discounts

Descripción de la vacante

Sonesta Fort Lauderdale is seeking a Security Officer to protect guests, employees, visitors and hotel property while delivering professional, service-focused hospitality. This role rewards calm, decisive action and a passion for safety within a fast-paced hotel environment.

You will patrol public areas and entrances, monitor surveillance, respond to emergencies, assist guests with directions, and document incidents.

Formación

• Experience in security, hospitality, or related roles preferred.
• Strong communication and problem-solving with professional presence.
• Ability to act decisively in emergencies and high-pressure situations.
• Attention to safety and guest satisfaction.

Responsabilidades

• Patrol hotel property, public areas, entrances, parking areas, and operational spaces to help maintain a safe and welcoming environment for guests and team members.
• Monitor hotel activity, guest interactions, operational areas, and security systems to identify and respond to safety or security concerns promptly and professionally.
• Respond to guest concerns, emergencies, alarms, disturbances, accidents, and operational incidents according to hotel procedures and safety standards.
• Assist guests, visitors, and team members with directions, property access, safety concerns, and general hospitality support as needed.
• Monitor surveillance systems, access control systems, radios, and operational security equipment throughout shifts.
• Maintain accurate incident reports, daily activity logs, operational updates, and security documentation according to hotel procedures.
• Support emergency response procedures including evacuations, medical incidents, fire alarms, weather events, and operational disruptions as required.
• Coordinate closely with Front Office, Engineering, Housekeeping, Food & Beverage, and hotel leadership teams to support seamless hotel operations and guest satisfaction.
• Support VIP arrivals, conferences, weddings, group business, and special events as needed.
• Follow hotel operational procedures, OSHA regulations, fire safety standards, and company security policies at all times.
• Help foster a safe, welcoming, professional, and guest-focused atmosphere aligned with Sonesta’s People People philosophy.
• Any other duties as assigned.

Conocimientos

Strong communication

Calm under pressure

Observation skills

Customer service

Team collaboration

Descripción del empleo

Sonesta Fort Lauderdale is seeking a Security Officer to protect guests, employees, visitors and hotel property while delivering professional, service-focused hospitality. This role rewards calm, decisive action and a passion for safety within a fast-paced hotel environment.

You will patrol public areas and entrances, monitor surveillance, respond to emergencies, assist guests with directions, and document incidents.