Guest Safety Lead & Security Operations

Callaway-Gardens; Pine Mountain (GA); On-site; USD 42,000 - 64,000; Full time

Job summary

Callaway-Gardens in Pine Mountain, GA, is seeking a security-focused team leader to supervise guest security operations and safety programs. You will coordinate incident reporting, maintain schedules for safety personnel, and ensure compliance with corporate standards.

The role requires strong communication, problem-solving under pressure, and a commitment to guest service excellence. You will work in a dynamic environment that values safety and hospitality, with opportunities to develop

Qualifications

• Must motivate and lead a team to deliver guest service excellence.
• Ability to evaluate options quickly and decide.
• Remain composed under pressure while resolving guest issues to satisfaction.
• Identify guest issues and develop methods to prevent or mitigate them.
• Assimilate complex information from multiple sources for decisions.
• Listen to concerns from team and guests and clarify issues.
• Understand financial information and perform basic math.
• A high school diploma is required.

Responsibilities

• Approach guests and team with friendly, service-oriented manner.
• Record and report security incidents with details and follow-up.
• Maintain schedules for safety personnel and ensure adequate staffing.
• Comply with security policies and procedures at all times.
• Attend meetings and trainings as required by supervisor/management.
• Interact with other departments to coordinate safety and security matters.
• Prepare and review staff activity logs and surveillance reports.

Skills

Team leadership

Guest service

Communication

Problem solving

Decision making

Listening

Financial literacy

CPR/First Aid

Education

High school diploma

OSHA 10/30 desirable

Job description

Callaway-Gardens in Pine Mountain, GA, is seeking a security-focused team leader to supervise guest security operations and safety programs. You will coordinate incident reporting, maintain schedules for safety personnel, and ensure compliance with corporate standards.

The role requires strong communication, problem-solving under pressure, and a commitment to guest service excellence. You will work in a dynamic environment that values safety and hospitality, with opportunities to develop