Hospitality Security Specialist — Guest Safety & Service

Harwood Hospitality Group; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Harwood Hospitality Group in Dallas seeks a security professional to greet guests, verify IDs, monitor entry, and uphold safety in upscale restaurant and nightlife venues.

This role requires a Texas Level II security license, 21+ years old, and 1–2 years in security or customer‑facing roles. You will de‑escalate conflicts, perform walkthroughs, enforce policies, assist in emergencies, and complete incident reports with accuracy.

Qualifications

• Texas Level II Non-Commissioned Security License in good standing.
• 1–2 years of security or customer-facing experience preferred.
• Strong interpersonal and communication skills.
• Ability to de-escalate and resolve conflicts.
• Must be 21+ and able to stand for 8+ hours.
• Background screening as per applicable laws.

Responsibilities

• Greet all guests in a friendly, professional, welcoming manner.
• Verify identification and enforce venue age requirements per Texas law.
• Monitor guest entry/exit to maintain occupancy levels.
• Maintain awareness of surroundings and identify safety concerns.
• De-escalate conflicts using calm, respectful communication.
• Coordinate with management and local authorities when necessary.
• Conduct routine perimeter and interior walkthroughs to uphold safety standards.
• Enforce company policies consistently and without discrimination.
• Assist in emergency response procedures, including evacuations.
• Provide direction and assistance to guests, reinforcing hospitality.
• Complete incident reports accurately and objectively.

Skills

Interpersonal skills

Communication

De-escalation

Conflict resolution

Calm under pressure

Customer-facing

Attention to safety

Reliability

Education

Texas Level II Non-Commissioned Security License

Job description

Harwood Hospitality Group in Dallas seeks a security professional to greet guests, verify IDs, monitor entry, and uphold safety in upscale restaurant and nightlife venues.

This role requires a Texas Level II security license, 21+ years old, and 1–2 years in security or customer‑facing roles. You will de‑escalate conflicts, perform walkthroughs, enforce policies, assist in emergencies, and complete incident reports with accuracy.