Door Security

Harwood Hospitality Group; Dallas (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Harwood Hospitality Group in Dallas seeks a security professional to greet guests, verify IDs, monitor entry, and uphold safety in upscale restaurant and nightlife venues.

This role requires a Texas Level II security license, 21+ years old, and 1–2 years in security or customer‑facing roles. You will de‑escalate conflicts, perform walkthroughs, enforce policies, assist in emergencies, and complete incident reports with accuracy.

Qualifications

• Texas Level II Non-Commissioned Security License in good standing.
• 1–2 years of security or customer-facing experience preferred.
• Strong interpersonal and communication skills.
• Ability to de-escalate and resolve conflicts.
• Must be 21+ and able to stand for 8+ hours.
• Background screening as per applicable laws.

Responsibilities

• Greet all guests in a friendly, professional, welcoming manner.
• Verify identification and enforce venue age requirements per Texas law.
• Monitor guest entry/exit to maintain occupancy levels.
• Maintain awareness of surroundings and identify safety concerns.
• De-escalate conflicts using calm, respectful communication.
• Coordinate with management and local authorities when necessary.
• Conduct routine perimeter and interior walkthroughs to uphold safety standards.
• Enforce company policies consistently and without discrimination.
• Assist in emergency response procedures, including evacuations.
• Provide direction and assistance to guests, reinforcing hospitality.
• Complete incident reports accurately and objectively.

Skills

Interpersonal skills

Communication

De-escalation

Conflict resolution

Calm under pressure

Customer-facing

Attention to safety

Reliability

Education

Texas Level II Non-Commissioned Security License

Job description

• Greet all guests in a friendly, professional, and welcoming manner upon arrival.
• Verify identification and enforce venue age requirements in accordance with Texas law and company policy.
• Monitor guest entry and exit to maintain appropriate occupancy levels.
• Maintain awareness of surroundings and identify potential safety concerns.
• Proactively de-escalate conflicts using calm, respectful communication.
• Coordinate with management and local authorities when necessary.
• Conduct routine perimeter and interior walkthroughs to ensure safety standards are upheld.
• Enforce company policies consistently and without discrimination.
• Assist in emergency response procedures, including evacuations if required.
• Provide direction and assistance to guests as needed, reinforcing a hospitable environment.
• Complete incident reports accurately and objectively when necessary.
• Qualifications & Requirements
• Minimum Level II Non-Commissioned Security License (Texas) required and in good standing.
• Minimum 1–2 years of experience in security, hospitality, hotel, restaurant, nightlife, or related customer-facing roles preferred.
• Strong interpersonal and communication skills.
• Demonstrated ability to remain calm and professional in high-pressure situations.
• Experience in de‑escalation and conflict resolution preferred.
• Ability to stand and remain alert for extended periods (up to 8+ hours).
• Ability to work evenings, weekends, and holidays.
• Must be at least 21 years of age.
• Reliable transportation.
• Must pass background screening consistent with applicable laws.

• Greet all guests in a friendly, professional, and welcoming manner upon arrival.
• Verify identification and enforce venue age requirements in accordance with Texas law and company policy.
• Monitor guest entry and exit to maintain appropriate occupancy levels.
• Maintain awareness of surroundings and identify potential safety concerns.
• Proactively de-escalate conflicts using calm, respectful communication.
• Coordinate with management and local authorities when necessary.
• Conduct routine perimeter and interior walkthroughs to ensure safety standards are upheld.
• Enforce company policies consistently and without discrimination.
• Assist in emergency response procedures, including evacuations if required.
• Provide direction and assistance to guests as needed, reinforcing a hospitable environment.
• Complete incident reports accurately and objectively when necessary.
• Qualifications & Requirements
• Minimum Level II Non-Commissioned Security License (Texas) required and in good standing.
• Minimum 1–2 years of experience in security, hospitality, hotel, restaurant, nightlife, or related customer-facing roles preferred.
• Strong interpersonal and communication skills.
• Demonstrated ability to remain calm and professional in high-pressure situations.
• Experience in de‑escalation and conflict resolution preferred.
• Ability to stand and remain alert for extended periods (up to 8+ hours).
• Ability to work evenings, weekends, and holidays.
• Must be at least 21 years of age.
• Reliable transportation.
• Must pass background screening consistent with applicable laws.

Desired Attributes

• Polished and professional appearance.
• Hospitality-first mindset.
• Strong situational awareness.
• Team-oriented with a collaborative attitude.
• Sound judgment and decision‑making skills.
• Commitment to maintaining a safe and inclusive environment for all guests and associates.

Work Environment

This role operates in upscale restaurant and nightlife venues with elevated guest volume, music, and high energy, particularly during evenings and weekends. The position requires prolonged standing, outdoor door coverage at times, and active engagement with guests