Hotel Security & Guest Safety Specialist

Highgate Hotels, LP; Dallas (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) Retirement Plan with employer-m

Paid holidays

Paid vacation

Paid sick leave

Employee assistance program

Educational opportunities / Tuition

Paid jury duty leave

Personal leave

Medical leave

Military leave

Job summary

The Joule Dallas, part of Highgate Hotels, seeks a Safety and Security Officer to protect guests and staff and maintain orderly operations. You will patrol the property, respond to emergencies, and uphold safety standards across all hotel areas.

Ideal candidates have a High School diploma or equivalent and Security Level 2 certification, with the stamina to stand for extended shifts and the ability to deter threats while maintaining a warm, professional demeanor.

Qualifications

• High School diploma or equivalent and/or experience in a hotel or related field preferred.
• Must be Security Level 2 certified.
• Flexible and long hours sometimes required.
• Heavy work - Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds frequently and/or up to 20 pounds constantly to lift, carry, push, pull or otherwise move objects.
• Ability to stand during entire shift.
• Ability to physically deter individuals who pose a threat to employee and/or guests
• Maintain a warm and friendly demeanor at all times.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.

Responsibilities

• Use proper radio etiquette at all times.
• Maintain and review daily activity log.
• Maintain confidentiality with respect to guest and employee incidents.
• Check ID of visitors/employees as necessary.
• Maintain an awareness of legal limitation of position (local, state and/or federal ordinances).
• Assist guests to their rooms or assist guest's w/entry into their rooms according to hotel standards.
• Respond to emergency situations, including medical, security, guest complaints, etc.
• Respond to altercations, and investigate.
• Monitor TV cameras.
• Administer First Aid/CPR as necessary.
• Check safety hazards.
• Complete Incident/Accident reports in a clear and concise manner.
• Monitor associates as they enter and exit the building.
• Conduct investigations relative to property losses, guest and employee accidents, and illnesses and crimes against the hotel.
• Patrol area to insure that areas are secure and free of unauthorized persons and disturbances.
• Issue and inventory pagers, radio equipment and keys on a daily bases, if applicable.
• Perform other duties as requested by management.

Skills

Communication skills

Friendly demeanor

Stand for long shifts

Physical fitness

Situational awareness

Education

High School diploma or equivalent

Security Level 2 certification

Job description

The Joule Dallas, part of Highgate Hotels, seeks a Safety and Security Officer to protect guests and staff and maintain orderly operations. You will patrol the property, respond to emergencies, and uphold safety standards across all hotel areas.

Ideal candidates have a High School diploma or equivalent and Security Level 2 certification, with the stamina to stand for extended shifts and the ability to deter threats while maintaining a warm, professional demeanor.