Hospitality Security Officer: Guest Safety & Service

Pyramid Burlington Management; Roanoke (WV); On-site; USD 21,000 - 30,000; Full time

Job summary

Pyramid Global Hospitality is seeking a highly engaged Security Officer for Stonewall Resort. You will focus on safety, guest service, and teamwork to protect guests, employees, and property.

The role emphasizes professionalism, calm handling of stressful situations, and clear communication. You will support other departments and contribute to a secure, welcoming environment at a world‑class lakeside destination.

Qualifications

• High school diploma or equivalent.
• Must have a valid driver's license.
• Ability to communicate effectively.
• Must be able to work with guests to resolve complaints in a positive manner.
• Ability to handle stressful situations in a calm manner.
• Must be willing to work a variety of shifts.
• Experience in security preferred.
• First Aid and CPR Certification current or able to be obtained.

Responsibilities

• Acts with a sense of urgency to provide safety and security to guests and employees.
• Validates staff processes and procedures are adhered to by staff to minimize workplace injuries, accidents, and security concerns.
• Respond in a timely manner to all requests when dispatched to an area for safety and security concerns.
• Identify and correct any unsafe conditions daily.
• Promotes a safe environment for employees and guests.
• Create detailed, accurate reports on safety and security incidents.
• Maintain effective communication with other team members and leaders.
• Identify areas of opportunity regarding guest and employee theft or dishonesty and partners with the Director of Safety and Security to investigate.
• Maintain confidentiality at all times.
• Conducts tasks assigned by the Director of Safety and Security and/or Safety and Security Supervisor including but not limited to perimeter reviews, safety equipment operations, key control, and employee/guest safety.

Skills

Communication

Guest service

Stress management

Shift flexibility

First Aid/CPR capable

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a highly engaged Security Officer for Stonewall Resort. You will focus on safety, guest service, and teamwork to protect guests, employees, and property.

The role emphasizes professionalism, calm handling of stressful situations, and clear communication. You will support other departments and contribute to a secure, welcoming environment at a world‑class lakeside destination.