Security Officer - Overnight

Pyramid Burlington Management; Roanoke (WV); On-site; USD 21,000 - 30,000; Full time

Job summary

Pyramid Global Hospitality is seeking a highly engaged Security Officer for Stonewall Resort. You will focus on safety, guest service, and teamwork to protect guests, employees, and property.

The role emphasizes professionalism, calm handling of stressful situations, and clear communication. You will support other departments and contribute to a secure, welcoming environment at a world‑class lakeside destination.

Qualifications

• High school diploma or equivalent.
• Must have a valid driver's license.
• Ability to communicate effectively.
• Must be able to work with guests to resolve complaints in a positive manner.
• Ability to handle stressful situations in a calm manner.
• Must be willing to work a variety of shifts.
• Experience in security preferred.
• First Aid and CPR Certification current or able to be obtained.

Responsibilities

• Acts with a sense of urgency to provide safety and security to guests and employees.
• Validates staff processes and procedures are adhered to by staff to minimize workplace injuries, accidents, and security concerns.
• Respond in a timely manner to all requests when dispatched to an area for safety and security concerns.
• Identify and correct any unsafe conditions daily.
• Promotes a safe environment for employees and guests.
• Create detailed, accurate reports on safety and security incidents.
• Maintain effective communication with other team members and leaders.
• Identify areas of opportunity regarding guest and employee theft or dishonesty and partners with the Director of Safety and Security to investigate.
• Maintain confidentiality at all times.
• Conducts tasks assigned by the Director of Safety and Security and/or Safety and Security Supervisor including but not limited to perimeter reviews, safety equipment operations, key control, and employee/guest safety.

Skills

Communication

Guest service

Stress management

Shift flexibility

First Aid/CPR capable

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels , a collection of distinctive independent properties; Axiom Hospitality , our European hotel management company; and PYRAMIDWORKS , which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About our property:

Moments away from the rest of the world, but a world away from it all, Stonewall Resort is a truly unique lakeside destination for vacations, meetings, weddings, reunions, and romantic getaways. Our rustic yet elegant Adirondack-style lodge and spectacular cottage collection is perched alongside quiet lake waters and the Arnold Palmer Signature Golf Course, while surrounded by 1,900 picture-perfect, "Close to Nature" park acres.

What you will have an opportunity to do:

We are looking for a highly engaging, safety and customer focused individual to join our team as Security Officer. The successful candidate for this role is engaging, highly detailed, and is open to learning and leading by example, responds in a professional and courteous manner to guests and team, as well as being there to support the team both personally and professionally.

The Security Officer is responsible for the safety and security of guests and employees and the property. This includes supporting other department activities to help assure the highest levels of guest and employee service. If making meaningful connections, figuring out what it takes and stepping it up to win the day is what you do, and you love it, we want you! This is a tremendous opportunity for a driven person to grow and learn at a world-class property.

The Safety and Security Team Member is responsible for ensuring the safety and security of the property, guests, and employees. The Team Member reports to the Director of Safety and Security on all safety and security concerns and/or issues. Along with the Safety and Security Supervisor, they will help implement actions to prevent issues from occurring or reoccurring in the future through employee training and action.

QUALIFICATIONS: EDUCATION, KNOWLEDGE, TRAINING, & WORK EXPERIENCE

• High school diploma or equivalent.
• Must have a valid driver's license.
• Ability to communicate effectively.
• Must be able to work with guests to resolve complaints in a positive manner.
• Ability to handle stressful situations in a calm manner.
• Must be willing to work a variety of shifts.
• Previous law enforcement, safety, loss prevention, or security experience preferred.
• Currently or able to become First Aid and CPR Certified

ESSENTIAL FUNCTIONS:

• Acts with a sense of urgency to provide safety and security to guests and employees.
• Validates staff processes and procedures are adhered to by staff to minimize workplace injuries, accidents, and security concerns.
• Respond in a timely manner to all requests when dispatched to an area for safety and security concerns.
• Identify and correct any unsafe conditions daily.
• Promotes a safe environment for employees and guests.
• Create detailed, accurate reports on safety and security incidents.
• Maintain effective communication with other team members and leaders.
• Identify areas of opportunity regarding guest and employee theft or dishonesty and partners with the Director of Safety and Security to investigate.
• Maintain confidentiality at all times.
• Conducts tasks assigned by the Director of Safety and Security and/or Safety and Security Supervisor including but not limited to perimeter reviews, safety equipment operations, key control, and employee/guest safety.
• Ability