Hospitality Security Officer – Guest Experience & Safety

Hilton; Houston (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Travel perks

ESPP discount

Parental leave

Caregiving support

Crisis concierge

Mental health resources

PTO

Job summary

The Hilton Americas-Houston is seeking a Security Officer to join our security team. Located in downtown Houston, this hotel provides a secure environment for guests and team members while delivering the renowned Hilton hospitality.

You will conduct patrols, assist with investigations, maintain accurate security reports, respond to emergencies, and provide exceptional guest assistance with professionalism and integrity.

Qualifications

• Patrol interior and exterior hotel premises to identify risks.
• Conduct preliminary investigations and document findings.
• Prepare and ensure accuracy of security reports and records.
• Respond to emergencies including fires, medical incidents, and threats.
• Assist guests with inquiries and concerns professionally.

Responsibilities

• Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions
• Assist with investigations: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents
• Maintain accurate documentation: Prepare and ensure the accuracy of security reports and records
• Respond to emergencies: Assist in handling safety hazards, fires, medical incidents, and security threats
• Provide exceptional guest assistance: Respond to guest inquiries and concerns with professionalism and efficiency

Skills

Patrols

Investigations

Documentation

Emergency response

Guest service

Job description

The Hilton Americas-Houston is seeking a Security Officer to join our security team. Located in downtown Houston, this hotel provides a secure environment for guests and team members while delivering the renowned Hilton hospitality.

You will conduct patrols, assist with investigations, maintain accurate security reports, respond to emergencies, and provide exceptional guest assistance with professionalism and integrity.