Hospitality Security & Guest Experience Officer

Hilton; Chicago (IL); On-site; USD 36,000 - 39,000; Full time

Benefits offered by this job

Complimentary meals

Athletic Club access

Medical insurance

Paid Vacation

Hotel discount program

Employee stock purchase program

Education opportunities

Career growth

Recognition programs

Job summary

Hilton is seeking a Security Officer to help protect hotel guests and property while delivering the renowned hospitality we are known for. You will patrol both interior and exterior areas to identify safety risks and respond to emergencies with calm professionalism.

The role emphasizes thorough documentation, investigations when needed, and providing exceptional guest assistance, aligning with Hilton's light and warmth of hospitality.

Qualifications

• Must have a passion for hospitality, integrity and teamwork.
• A focus on ownership and accountability with urgency and discipline.

Responsibilities

• Conduct security patrols of interior and exterior hotel premises, addressing safety risks and security threats.
• Assist with investigations by gathering information, documenting findings, and reporting incidents accurately.
• Maintain and ensure accuracy of security reports and records.
• Respond to emergencies, including safety hazards, fires, medical incidents, and security threats.
• Provide exceptional guest assistance with professionalism and efficiency.

Job description

Hilton is seeking a Security Officer to help protect hotel guests and property while delivering the renowned hospitality we are known for. You will patrol both interior and exterior areas to identify safety risks and respond to emergencies with calm professionalism.

The role emphasizes thorough documentation, investigations when needed, and providing exceptional guest assistance, aligning with Hilton's light and warmth of hospitality.