Hospitality Reservations Specialist

Elevate Careers Network; Columbus (OH); Remote; USD 40,000 - 56,000; Full time

Benefits offered by this job

Remote work

Job summary

Elevate Careers Network is seeking a Hospitality Reservations Specialist for a 100% remote role. You will assist clients with reservation inquiries, research accommodations, and coordinate details based on preferences. Maintain accurate documentation and communicate updates to clients and providers.

The ideal candidate is organized, professional, and comfortable working in a remote environment, with strong follow-up and problem-solving abilities. Onboarding and ongoing development are provided.

Qualifications

• Strong communication and customer-service skills.
• Excellent attention to detail.
• Good organizational and multitasking abilities.
• Comfortable researching information online.
• Ability to learn web-based systems and platforms.
• Professional and dependable.
• Strong follow-up and problem-solving abilities.

Responsibilities

• Assist clients with reservation inquiries and requests.
• Research accommodations, services, activities, and available options.
• Coordinate reservation details based on client preferences.
• Review confirmations and documentation for accuracy.
• Communicate relevant reservation information and updates.
• Assist with modifications and special accommodations.
• Maintain organized client records.
• Track outstanding requests and follow up appropriately.
• Communicate with hospitality and service providers.
• Help resolve reservation-related questions.
• Maintain professional service standards throughout the client experience.

Skills

Communication

Customer service

Attention to detail

Organizational skills

Multitasking

Online research

Job description

We are seeking a service-oriented Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests. This position focuses on delivering professional service while ensuring reservation information and client preferences are handled accurately.
The ideal candidate is organized, personable, and comfortable communicating with clients and service providers in a remote environment.

Responsibilities

• Assist clients with reservation inquiries and requests
• Research accommodations, services, activities, and available options
• Coordinate reservation details based on client preferences
• Review confirmations and documentation for accuracy
• Communicate relevant reservation information and updates
• Assist with modifications and special accommodations
• Maintain organized client records
• Track outstanding requests and follow up appropriately
• Communicate with hospitality and service providers
• Help resolve reservation-related questions
• Maintain professional service standards throughout the client experience

Qualifications

• Strong communication and customer-service skills
• Excellent attention to detail
• Good organizational and multitasking abilities
• Comfortable researching information online
• Ability to learn web-based systems and platforms
• Professional and dependable
• Strong follow-up and problem-solving abilities
• Previous hospitality, reservations, customer service, or related experience is helpful but not required

Position Highlights

• 100% remote environment
• Onboarding and training provided
• Continuing education opportunities
• Ongoing professional development
• Access to professional resources and online systems
• Collaborative team environment