Hospitality Reservations Specialist

Elevatecareersnetwork; Seattle (WA); Remote; USD 42,000 - 66,000; Full time

Job summary

Elevatecareersnetwork is seeking a Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests. This role emphasizes delivering professional service while ensuring reservation details align with client preferences.

The ideal candidate is organized, personable, and comfortable working in a 100% remote environment. Onboarding and ongoing training are provided, with opportunities for continuing education and professional development.

Qualifications

• Excellent communication and customer-service skills.
• Strong attention to detail and organizational abilities.
• Able to multitask and manage multiple reservations.
• Comfortable researching information online and learning new systems.
• Professional and dependable with strong follow-up.
• Previous hospitality or reservations experience is helpful but not required.

Responsibilities

• Assist clients with reservation inquiries and requests
• Research accommodations, services, activities, and available options
• Coordinate reservation details based on client preferences
• Review confirmations and documentation for accuracy
• Communicate relevant reservation information and updates
• Assist with modifications and special accommodations
• Maintain organized client records
• Track outstanding requests and follow up appropriately
• Communicate with hospitality and service providers
• Help resolve reservation-related questions
• Maintain professional service standards throughout the client experience

Skills

Communication

Customer Service

Attention to Detail

Organization

Multitasking

Online Research

Web-based Systems

Professionalism

Follow-up

Job description

We are seeking a service-oriented Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests. This position focuses on delivering professional service while ensuring reservation information and client preferences are handled accurately.

The ideal candidate is organized, personable, and comfortable communicating with clients and service providers in a remote environment.

Responsibilities

• Assist clients with reservation inquiries and requests
• Research accommodations, services, activities, and available options
• Coordinate reservation details based on client preferences
• Review confirmations and documentation for accuracy
• Communicate relevant reservation information and updates
• Assist with modifications and special accommodations
• Maintain organized client records
• Track outstanding requests and follow up appropriately
• Communicate with hospitality and service providers
• Help resolve reservation-related questions
• Maintain professional service standards throughout the client experience

Qualifications

• Strong communication and customer-service skills
• Excellent attention to detail
• Good organizational and multitasking abilities
• Comfortable researching information online
• Ability to learn web-based systems and platforms
• Professional and dependable
• Strong follow-up and problem-solving abilities
• Previous hospitality, reservations, customer service, or related experience is helpful but not required

Position Highlights

• 100% remote environment
• Onboarding and training provided
• Continuing education opportunities
• Ongoing professional development
• Access to professional resources and online systems
• Collaborative team environment