Hospitality Reservations Specialist

Elevate Careers Network; Houston (TX); Teletrabalho; USD 25 000 - 41 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

100% remote environment

Onboarding and training

Continuing education opportunities

Ongoing professional development

Access to professional resources

Collaborative team environment

Resumo da oferta

Elevate Careers Network is seeking a Hospitality Reservations Specialist for a fully remote position. You will help clients research, coordinate, and manage reservation requests while maintaining professional service standards.

Strong communication and organizational skills are essential, with access to online systems and ongoing development. The role emphasizes client satisfaction, accurate documentation, and collaboration with hospitality providers in a remote environment.

Qualificações

• Excellent communication and customer-service skills.
• Strong attention to detail.
• Organized with multitasking ability.
• Able to research information online.
• Willing to learn new web-based systems.
• Professional and dependable.
• Hospitality or reservations experience helpful but not required.

Responsabilidades

• Assist clients with reservation inquiries and requests
• Research accommodations, services, activities, and options
• Coordinate reservation details based on client preferences
• Review confirmations and documentation for accuracy
• Communicate reservation information and updates
• Assist with modifications and special accommodations
• Maintain organized client records
• Track outstanding requests and follow up
• Communicate with hospitality and service providers
• Help resolve reservation-related questions
• Maintain professional service standards throughout the client experience

Conhecimentos

Communication

Customer service

Attention to detail

Organization

Multitasking

Online research

Tech literacy

Professionalism

Follow-up

Hospitality

Descrição da oferta de emprego

We are seeking a service-oriented Hospitality Reservations Specialist to assist clients with researching, coordinating, and managing reservation requests. This position focuses on delivering professional service while ensuring reservation information and client preferences are handled accurately.
The ideal candidate is organized, personable, and comfortable communicating with clients and service providers in a remote environment.

Responsibilities

• Assist clients with reservation inquiries and requests
• Research accommodations, services, activities, and available options
• Coordinate reservation details based on client preferences
• Review confirmations and documentation for accuracy
• Communicate relevant reservation information and updates
• Assist with modifications and special accommodations
• Maintain organized client records
• Track outstanding requests and follow up appropriately
• Communicate with hospitality and service providers
• Help resolve reservation-related questions
• Maintain professional service standards throughout the client experience

Qualifications

• Strong communication and customer-service skills
• Excellent attention to detail
• Good organizational and multitasking abilities
• Comfortable researching information online
• Ability to learn web-based systems and platforms
• Professional and dependable
• Strong follow-up and problem-solving abilities
• Previous hospitality, reservations, customer service, or related experience is helpful but not required

Position Highlights

• 100% remote environment
• Onboarding and training provided
• Continuing education opportunities
• Ongoing professional development
• Access to professional resources and online systems
• Collaborative team environment