Hospitality Representative

New Belgium Brewing Company; Daleville (VA); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Medical & Dental Insurance (options)

Basic Term Life and AD&D Insurance

Short Term Disability Insurance

Flexible Spending Account

Employee Assistance Program

PTO

401k Match

Paid Caregiver Leave

Profit Sharing

Job summary

New Belgium Brewing Company is seeking a guest services specialist to support the New Belgium brand experience through paid and private tours, beer education, and exceptional customer service and sales. The role may include guest-facing food service support and is available for part-time or full-time hours.

Shift will be Wednesday through Sunday, with hours from 9 AM to 10 PM depending on status. Essential duties include guiding tours, handling retail transactions, maintaining safety guidelines,

Qualifications

• Minimum six months of customer service experience.
• General knowledge of brewing and the beer industry.
• Knowledge of local alcohol service guidelines; TIPS trained.
• Excellent communication skills and ability to speak to large groups.
• General understanding of New Belgium branding theories and strategic vision.
• General computer and email skills.
• Ability to work a flexible schedule including evenings and weekends.
• Ability to handle difficult situations effectively.
• Ability to provide guest-facing food service support when needed.

Responsibilities

• Provide excellent customer service and education on New Belgium beers, culture and business practices.
• Guide guests on tours around the brewery and provide exceptional experiences.
• Conduct retail operations, including merchandise stocking and money handling.
• Follow New Belgium’s safety guidelines.
• Provide guest-facing food service support as needed.
• Other duties as assigned

Skills

Customer service

Public speaking

Brewing knowledge

TIPS trained

Branding knowledge

Computer skills

Flexible schedule

Conflict resolution

Food service support

Job description

The role is responsible for providing support of the New Belgium brand experience through both paid and private tours, beer education and knowledge and exceptional customer service and sales and may include guest-facing food service support. This position is available for part-time or full-time hours.

Shift

Shift will be Wednesday-Sunday. Hours range from 9AM-10PM depending on full-time or part-time status.

Essential Duties

• Provide excellent customer service and education on NBB beers, culture and business practices
• Guides guest on tours around the brewery and providing exceptional experiences
• Conduct retail operations, including merchandise stocking/handling, register/money handling
• Understand and practices New Belgium’s safety guidelines
• Provide food service support as business needs require inclusive but not limited to serving food items, maintaining service areas, taking guests orders
• Other duties as assigned

Education / Experience / Skills

• Minimum six (6) months of customer service-related work experience Exceptional customer service skills and abilities
• General knowledge of brewing and the beer industry
• Knowledge and understanding of local laws/guidelines around identification and service of alcohol (TIPS trained)
• Exceptional communication skills and ability to speak in front of larges groups
• General understanding of new Belgium’s branding theories, practices and strategic vision
• General computer and email skills
• Ability to work a flexible schedule including evening and weekends.
• Ability to deal with difficult situations and resolve matters appropriately and effectively
• Ability to provide guest-facing food service support when needed

Physical Requirements

• Ability to lift objects weighing up to 90 lbs. 10 inches and carry up to 40 lbs. 100 feet.
• Ability to push/pull weights up to 50 lbs. and maintain the grip strength required to carry objects including buckets and cases.
• Must also show fine motor dexterity.
• Demonstrate their ability to climb stairs, stoop, kneel, twist, squat and reach overhead.
• The position requires frequent, constant standing and walking.

Working Conditions

Liquid Center, Production Areas

Wage information is provided in compliance with the Colorado Equal Pay for Equal Work Act and is Bell’s and New Belgium's good faith and reasonable estimate of the compensation range and benefits offered for this position. The compensation offered to the successful applicant may vary based on factors including experience, skills, education, location, or other position-related reasons.

Starting Wage Range: Tipped role with guaranteed $21.00/hour minimum

• Medical & Dental Insurance (options available for dependents)
• Basic Term Life and AD&D Insurance
• Short Term Disability Insurance
• Flexible Spending Account
• Employee Assistance Program
• PTO
• 401k Match
• Paid Caregiver Leave
• Profit Sharing

EEO Statement

Bell’s and New Belgium welcomes all. We are committed to building an environment that is diverse, equitable, and inclusive within our own walls and amidst the entire craft beer community.

Bell’s and New Belgium strictly prohibits and does not tolerate discrimination based on race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender identity and expression (including gender nonconformity and status as a transgender individual), age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, marital status, sexual orientation, genetic information, or any other characteristic protected under applicable federal, state or local law.