Hospitality Quality & Operational Excellence Leader

Crescent Hotels & Resorts; Horseshoe Bay (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Crescent Hotels & Resorts is seeking a detail-loving, people-first leader at Horseshoe Bay Resort to champion consistency, improve operations, and elevate guest experiences. You will guide quality initiatives across departments, turning feedback into practical improvements and shaping standards that define our elevated Texas hospitality.

This role blends strategy, coaching, and hands-on problem-solving to drive guest-centered excellence and staff engagement in a luxury resort environment.

Qualifications

• Experience leading quality or operational excellence in hospitality.
• Strong analytical skills and ability to turn data into action.
• Confidence partnering with leaders at all levels, building trust.
• Excellent communication and project-management skills.
• Proactive, solutions-oriented approach with drive to improve.
• Genuine appreciation for hospitality and guests.

Responsibilities

• Lead quality assurance and operational excellence initiatives across resort departments.
• Develop, refine, and monitor service standards, procedures, audits, and performance measures.
• Use guest feedback and data to uncover trends and create action plans.
• Partner with department leaders to improve efficiency, elevate service delivery, and accountability.
• Facilitate continuous-improvement projects that enhance guest journey and team experience.
• Coach leaders and frontline teams on quality standards and best practices.
• Track results, communicate progress, and celebrate wins.

Skills

Quality leadership

Operational excellence

Process improvement

Hospitality industry

Data analysis

Stakeholder management

Communication

Project management

Job description

Crescent Hotels & Resorts is seeking a detail-loving, people-first leader at Horseshoe Bay Resort to champion consistency, improve operations, and elevate guest experiences. You will guide quality initiatives across departments, turning feedback into practical improvements and shaping standards that define our elevated Texas hospitality.

This role blends strategy, coaching, and hands-on problem-solving to drive guest-centered excellence and staff engagement in a luxury resort environment.