Hospitality Pro — Guest Experience Server

Universal Store; Big Spring (TX); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

IHOP in Big Spring, TX is seeking a guest-focused server to provide prompt, efficient, and courteous service. Responsibilities include greeting guests, seating, taking orders, handling remittance, and maintaining a clean dining area.

The role requires strong English communication, basic math ability for checks, and the ability to follow IHOP SOP guidelines. Training will cover service standards and plating knowledge, with opportunities to contribute to a friendly dining environment.

Formación

• Prior experience or training desired but may not be required.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to read and speak English well enough to understand guest checks, read instructions, and communicate with guests.
• Ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, and diagram form.

Responsabilidades

• Develop and maintain professional working relationships with IHOP employees and guests.
• Execute the Service Guidelines per the IHOP SOP to ensure a high-quality guest experience.
• Handle guest complaints in a professional, courteous and timely manner, thank guests, and invite them to return.
• Memorize and apply IHOP terminology, abbreviations, methodologies, and plating and menu knowledge.
• Comply with SOP methods in regard to guest checks and server banking procedures.
• Stock and rotate all needed supplies in the service areas and dining room as assigned per shift.
• Comply with all local and SOP health, sanitation, and safety guidelines.
• Clear, clean, and reset tables and clean chairs, booths, and floors after guests leave.
• Perform all cleaning duties according to posted cleaning charts.
• Comply with IHOP uniform and appearance standards per SOP guidelines.
• Perform other assignments or tasks as assigned by the General Manager, Assistant manager, or acting supervisor.
• Comply with IHOP N Go program as assigned.

Conocimientos

English Proficiency

Customer Service

Educación

High school diploma or equivalent

Descripción del empleo

IHOP in Big Spring, TX is seeking a guest-focused server to provide prompt, efficient, and courteous service. Responsibilities include greeting guests, seating, taking orders, handling remittance, and maintaining a clean dining area.

The role requires strong English communication, basic math ability for checks, and the ability to follow IHOP SOP guidelines. Training will cover service standards and plating knowledge, with opportunities to contribute to a friendly dining environment.