Guest-Focused Retail & Pastry Associate

LPQ USA; New York (NY); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Health coverage

Paid Time Off

401k with match

Pre-tax commuter benefits

Employee discounts

Job summary

Le Pain Quotidien in New York is hiring team members to provide friendly, attentive service across all guest touchpoints. You will handle drinks, assist with pastry and counter sales, and uphold cash handling policies.

Previous restaurant experience is helpful but not required; training is provided. The role offers hourly pay with tips, benefits eligibility after a period, and opportunities to grow within Convive Brands across concepts.

Qualifications

• 1 to 3 months of related restaurant experience or training.
• Experience with POS systems, especially Toast, a plus.
• Flexibility in schedule is highly preferred but not required.
• Ability to be cross‑trained in all areas of the dining room and retail space preferred.
• Ability to speak, read, and understand the primary language(s) of the work location.

Responsibilities

• Provide friendly and attentive service to all guests throughout the entirety of the visit
• Anticipate guest needs and note any preferences provided by the guest
• Prepare all drinks for retail and dining room, including batches for the retail counter
• Properly bag, box, and arrange to‑go food and pastry
• Perform sales transactions in accordance with Le Pain Quotidien cash handling policy
• Maintain and consolidate pastry display throughout the day
• Maintain full knowledge of pastry, bread, kitchen, beverage, and retail items
• Handle any guest situations with genuine empathy and elevate to a manager as necessary
• Complete all opening, mid, and closing procedures; complete daily checklist and side work assignments
• Keep all areas of the restaurant clean and organized by following cleaning checklists
• Responsible for answering the phone with proper etiquette; takes orders over the phone

Skills

Guest service

POS experience

Flexible schedule

Cross-training

English proficiency

Tools

Toast POS

Job description

Le Pain Quotidien in New York is hiring team members to provide friendly, attentive service across all guest touchpoints. You will handle drinks, assist with pastry and counter sales, and uphold cash handling policies.

Previous restaurant experience is helpful but not required; training is provided. The role offers hourly pay with tips, benefits eligibility after a period, and opportunities to grow within Convive Brands across concepts.