Hospitality Ops Lead: Guest Experience & Analytics

EHPV Operating Group LLC; Lincoln (NE); On-site; USD 22,000 - 27,000; Full time

Benefits offered by this job

Health Insurance

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Paid Time Off

401(K) Match

Job summary

Big Red Restaurant & Sports Bar is seeking an Assistant General Manager to support both Front-of-House and Back-of-House operations. This role emphasizes guest experience, team development, and data-driven leadership.

The ideal candidate will drive satisfaction and team engagement while achieving sales and quality goals. The position requires strong analytical skills, a commitment to operational excellence, and the ability to inspire teams.

Qualifications

• 3 years prior experience in restaurant or food service leadership required.
• Strong interpersonal and communication skills.
• Ability to work in a fast-paced, high-stress environment.

Responsibilities

• Ensure service standards are met by being present on the floor.
• Coach FOH and BOH teams daily on guest experience fundamentals.
• Analyze sales data to identify bottlenecks and operational opportunities.

Skills

Analytical skills

Team leadership

Communication skills

Guest experience focus

Education

High school diploma or equivalent

Job description

Big Red Restaurant & Sports Bar is seeking an Assistant General Manager to support both Front-of-House and Back-of-House operations. This role emphasizes guest experience, team development, and data-driven leadership.

The ideal candidate will drive satisfaction and team engagement while achieving sales and quality goals. The position requires strong analytical skills, a commitment to operational excellence, and the ability to inspire teams.